[Resolved]  Hitachi — poor service

bought A/c with reliance digatal, a/c service man call fi ve times in a roq for varios problem related to a/c, a/ c noe corroding

July 9, 2009

To,
M/s Hitachi Home & Life Solutions India Ltd
Abhijeet, 9th Floor, Mithakhali Six Roads,
Ahmedabad-380006, Gujarat
Tel:[protected]
Fax:[protected]

Kind Attn: - Shinichi Lizuka (M. D.)

Sub: - Compalint on Poor Service

Dear Mr. Lizuka,

I have a strong complaint against the service of my 1.5 Ton AC.

I got this done by Local Hitachi dealer in Delhi (Monsoon Sarita Vihar) last September. Due to winters and fall conditions I didn't used it much then and now when I started the AC in June, there was no Cooling whatsoever.

On complaining with Hitachi same dealer came and have detected the leak at the welding, which is not our mistake. However they refuse to accept their mistake and they want charges to refill the gas for which they charged us last September 2008.

Is there some authority in Hitachi who can help me

We would appreciate your immediate assistance on the above.

With Best Regards
Naveen Agrawal
+91 [protected]

very irrresponsible behavior on behalf of the dealer in lucknow who not only makes false promises but also doesn't receives phone calls kindly see to it that such a famous brand doesn't get dubious reputation due to such irrresponsible persons

This communication is regarding the problem I am facing with the Hitachi Air Conditioner, Model No.14EOD. machine no. 080d14660 that i purchased on 13march2009.

1. After one week o[censored]sing the product, the AC started making a cluttering noise.

2. Subsequent to making a complain with Hitachi, a technician was sent, but the problem remained unsolved.

3. After three repeated rounds by the technician, a senior technician also checked the air conditioner, yet the problem continued.

4. After all this humiliation mr. harpreet singh(service manager) asked me to send the air conditioner to the service centre for inspection, to which I agreed.

5. Then the air conditioner was brought back in a rickety condition, and what is worse is when i complaint to mr. harpreet he argued back "abusively".

6. Three days later the cluttering noise is still prevailing persistently.

7. And when Mr. Harpreet was contacted to update him regarding the problem, he refused by saying there is no problem.

I am shocked at the way such a big brand like Hitachi makes its customers feel sorry for spending there money and trusting a product that’s worthless.
Hitachi claims this Air Conditioner to be the world’s most silent Window AC but I have suffered completely otherwise.

I am baffled by the way your company and your people have harassed me all through these four months.
I, therfore ultimately call upon to you to pay attention which requires your immediate action and an effective step to solve this problem or unfortunately i have to file a suit in the consumer court regarding your after sale service.


RAJ NARAIN KHANAGWAL (Spl. Metropolitan Megistrate)
ph.91-[protected],[protected]
GH-14/497, Paschim Vihar
New delhi-110087
India.

i am having d hitachi's a.c...its not working properly ...i am having d a.m.c also..my problem is that ur employees came at my home to look at d a.c..taken a.m.c now its being 15 days we r calling them there is no response ...they havent taken my a.c for d servicing yet....we keep trying there numbers... they didnt response to our problem.. so kindly look into my matter....n suggest me what should i do to get rid of this humiliation....Your servicing employees are so useless....

This is to mention that I have a window AC of Hitachi brand which we bought after having heard that the products are good. But , the experience with the product and the service compels me to come up with such a frustrating response. I am a resident of Noida, sector 48. My AC started giving problems in cooling, which I sensed around 20th of June. I called up customer care for the same at which they responded after two days. The concerned engineer (Mr. Nitin) from Sec-63, Noida arrived and reported that the AC is perfect and did some dry servicing. Even after that I felt that the problem of cooling continued and therefore reported it again at the customer care. It was diagnosed of gas-leakage and from thereon I am chasing the customer care for my AC to be picked up for repair. Till date nothing has happened and is really frustrating to have product from a company like Hitachi. It has become a routine work for us to call customer care every day twice / thrice only to hear unfulfilled promises.

i fully agree I had registered my service request on 29.03.12 for service of my 2 window AC on helpline No.[protected] as ACs are covered under AMC. the request has not been attended yet despite 13 days passed since then, I have tries several times caling customer care no. but the same also did not yield any result. i feels cheated by HITACHI on the pretext of AMC they have grabed around 3000/- from me i wonder how they have been cheating so many people.

Hi friends, unfortunately I purchased 1.2 Ton Hitachi AC on 22nd March'13 (Customer Care ref.no. [protected]). Next day I receive a call from Hitachi Service center, informing that, they are coming to install the AC on 25th March'13.Accordingly I take leave from my office, Hitachi Engineers visit my house on 25th March'13 evening by 5.00PM for the information, that they are unable to install because it is too late and will come on 26th morning. Again I take a leave on 26th and by 6.00 PM I receive a call from Hitachi service center, informing that, Engineers who are supposed to come to my residence are unable to come and will come on 28th March'13. Today is 28th March'13 and now the time is 2.40 PM, as usual I take a leave for today. I lost 3 working day. I don't know another how many working days I shall lost. I have done a great mistake by purchasing Hitachi product.

Hi I am using window ac . I booked service which registration no:[protected].
This is emergency as this ac used to maintain a temperature which is require a cancer patient two days gone but there are no reply from yours side. I requesting many time to call customer care about this condition but they said three four days. I think this is very bad behaviors with a customer .
please inform me what is update on my request as soon as possible.