Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Refrigerator — COMPLAINT NOT ATTENDED

SATGUP

Address:

North Delhi, Delhi

Lack of response even after giving complaint
I deeply regret to bring to your notice on the poor response from the service department of Hitach India. I would like to bring to your kind attention that I had raised a complaint on 30th April, 2011 with Request No : [protected] to rectify my refrigerator (three door 366 litres) which was not cooling within one year of its purchase. And till date there has been no response or action on the same. I am facing the difficulty in getting my complaint addressed promptly.

I don’t blame Hitachi Corporate Japan for I know their service is prompt. It is rather annoying to experience such worst response from the company in India. Inspite of emails to the company [protected]@hitachi-hli.com, there is no action take as of now.

I would never recommend this brand to any one in India for the service in India is dead poor. Due to the language problem such matters become difficult to take it up to the Head office Japan.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

SUNIL TUTOO

I HAVE PURCHASED HITACHI REFRIGERATOR IN DUBAI UAE IN THE MONTH OF AUG 2011 AND THEN BROUGHT IT TO INDIA KARNAL HARYANA . THE REFRIGERATOR WAS FUNCTIONING WELL BUT SUDDENLY IT DEVELOPED SNAG AND STOPPED FUNCTIONING AND WE LODGED COMPLAINT TO HITACHI INDIA AND THEY RESPONDED VISITED OUR PLACE AND TOLD US THAT IT NEEDS REPLACEMENT OF ONE PART BUT THEY REFUSED OUR INTERNATIONAL WARRANTY AND TOLD US EVERY THING IS CHARGEABLE. THE REFRIGERATOR IS ONLY 5 MONTHS OLD AND THIS IS THE SERVICES WE ARE GETTING FROM THE PEOPLE OF THIS INTERNATIONAL BRAND. IS THERE ANY BODY TO HELP US.

SUNIL TUTOO
EMAIL [protected]@yahoo.co.in
cell 0091 [protected], 0091 [protected]

KEEDAR

from Delhi, Delhi

I fully agree, HITACHI SERVICES FOR REFRIGERATOR IS NOT AT ALL THERE. NO BODY RESPOND TO THE COMPLAINS. THEY ONLY BOOK THE COMPLAINS BUT THEY DO NOT ATTEND IT AT ALL.
SERVICES OF HITACHI ARE REALLY PATHATIC.

KEEDAR

DAVESHWAR PATHANIA

from Nashik, Maharashtra

I HAVE PURCHASED HITACHI REFRIGERATOR IN DUBAI UAE IN THE MONTH OF NOV 2009AND THEN BROUGHT IT TO INDIA IN DELHI . THE REFRIGERATOR WAS FUNCTIONING WELL FOR ONE YEAR BUT SUDDENLY IT DEVELOPED SNAG AND STOPPED FUNCTIONING AND WE LODGED COMPLAINT TO HITACHI INDIA AT THEIR SERVICE CENTRE AT KIRTI NAGER, DELHI.THE COMPLAINT NUMBER WAS [protected].THEY VISITED OUR PLACE AND TOLD US THAT HEATING ROD NEEDS REPLACEMENT AND THE SAME WAS REPLACED WITH THE APPLICABLE CHARGES OF THE HEATING ROD AND THEIR CHARGES.THEY REFUSED OUR INTERNATIONAL WARRANTY AND TOLD US THAT EVERY THING IS CHARGEABLE.AFTER REPLACEMENT OF THE ROD THE REFRIGERATOR DID NOT WORK.THERE WAS NO COOLING. THE REFRIGERATOR GOT HEATED TOO MUCH. AGAIN THE COMPLIANT WAS LOGED VIDE NO [protected]. THE MECHANIC VISITED AND INFORMED THAT THE PCB SEEMS TO BE FAULTY AND TAKEN THE SAME FOR REPAIR. AFTER FOLLOW UP THE SERVICE CENTRE SITUATED AT KIRTI NAGAR NEW DELHI INFORMED THAT PCB CANNOT BE REPAIRED NOR DO WE HAVE THE SAME AS THE REFRIGERATOR WAS PURCHASED ABROAD AND THE MODEL IS NOT YEY LAUNCHED YET IN INDIA. THE MODEL NO IS RW660FUK6X(A)GBK. THE FACT IS THAT THE ENGINEERS AND MECHANIC STATIONED AT INDIA ARE NOT ABLE TO FIND OUT THE FAULT NOR THEY ARE COMPETANT.WE HAVE ALSO TOLD THE COMPANY TO ARRANGE FOR THE FAULTY PART FROM ANYWHERE IN INDIA OR ABROAD ON CHARGEABLE BASIS BUT THEY ARE THE MUTE SPECTATORS.IF THEY HAVE PINPOINTED THE FAULT, CAN THEY NOT ARRANGE THE PART. IS THIS THE SERVICES WE ARE GETTING FROM THE PEOPLE OF THIS INTERNATIONAL BRAND. IS THERE ANY BODY TO HELP US.

D.PATHANIA
Mobile No. 0091 [protected]
Email [protected]@yahoo.com