[Resolved]  Hitachi / Refrigerator — not able to rectify the fault

I HAVE PURCHASED HITACHI REFRIGERATOR IN DUBAI UAE IN THE MONTH OF NOV 2009AND THEN BROUGHT IT TO INDIA IN DELHI . THE REFRIGERATOR WAS FUNCTIONING WELL FOR ONE YEAR BUT SUDDENLY IT DEVELOPED SNAG AND STOPPED FUNCTIONING AND WE LODGED COMPLAINT TO HITACHI INDIA AT THEIR SERVICE CENTRE AT KIRTI NAGER,DELHI.THE COMPLAINT NUMBER WAS [protected].THEY VISITED OUR PLACE AND TOLD US THAT HEATING ROD NEEDS REPLACEMENT AND THE SAME WAS REPLACED WITH THE APPLICABLE CHARGES OF THE HEATING ROD AND THEIR CHARGES.THEY REFUSED OUR INTERNATIONAL WARRANTY AND TOLD US THAT EVERY THING IS CHARGEABLE.AFTER REPLACEMENT OF THE ROD THE REFRIGERATOR DID NOT WORK.THERE WAS NO COOLING. THE REFRIGERATOR GOT HEATED TOO MUCH. AGAIN THE COMPLIANT WAS LOGED VIDE NO [protected]. THE MECHANIC VISITED AND INFORMED THAT THE PCB SEEMS TO BE FAULTY AND TAKEN THE SAME FOR REPAIR. AFTER FOLLOW UP THE SERVICE CENTRE SITUATED AT KIRTI NAGAR NEW DELHI INFORMED THAT PCB CANNOT BE REPAIRED NOR DO WE HAVE THE SAME AS THE REFRIGERATOR WAS PURCHASED ABROAD AND THE MODEL IS NOT YEY LAUNCHED YET IN INDIA. THE MODEL NO IS RW660FUK6X(A)GBK. THE FACT IS THAT THE ENGINEERS AND MECHANIC STATIONED AT INDIA ARE NOT ABLE TO FIND OUT THE FAULT NOR THEY ARE COMPETANT.WE HAVE ALSO TOLD THE COMPANY TO ARRANGE FOR THE FAULTY PART FROM ANYWHERE IN INDIA OR ABROAD ON CHARGEABLE BASIS BUT THEY ARE THE MUTE SPECTATORS.IF THEY HAVE PINPOINTED THE FAULT, CAN THEY NOT ARRANGE THE PART. IS THIS THE SERVICES WE ARE GETTING FROM THE PEOPLE OF THIS INTERNATIONAL BRAND. IS THERE ANY BODY TO HELP US.



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