[Resolved]  Hitachi / Refrigerator Rs31mmd 366 Ltrs — POOR SERVICE - UNABLE TO RESOLVE PROBLEM FOR A MONTH NOW

Since 15th may 2009 our Hitachi Refrigerator about 2 1/2 Yrs old stopped working. Since then the service agents of Hitachi namely Dolphin Systems have visited our place 5 times, replaced parts worth now Rs 5000/- approx which includes thermostat, PCB, gas charging etc. We have lost goods worth another Rs 5000/- as the refrigerator stops working within few days of repairing.

Another fishy problem was that the Dolphin systems claimed that the person carrying out the service did so without their knowledge whereas this person was issuing Hitachi service forms on his visits. And the joke is that after finding that this service person is doing business without their knowledge they still send the same person for repairs.

I am quite sure that the agents appointed have no knowledge of what they are doing and Hitachi is least bothered as after calling their helpline several times no serious action has been taken to resolve the problem.

Guess I have to buy a new refrigerator now- WISH HITACHI WOULD BUY THEIR BACK AND GO BACK.