[Resolved]  Hitachi Split AC — Sale of Defective AC Unit in the name of Brand New AC Unit

Address:

Delhi

Hi !

Myself, Asit Parida, staying at Shalimar Garden, Sahibabad purchased one Hitachi 1.2 Ton Split AC from Navrang Electronics, Vikas Marg, Laxmi Nagar, Delhi on 29.03.2012(Thursday) and i requested them to intsall the AC on Sunday(1st April). All the items like Indoor Unit, Outdoor Unit, Installation Kit had dispacthed at my flat on the very next day. But till Sunday i did not open any item from its packing. The Hitachi authorised Installation Vendor person Mr Rajendra Yadav(# [protected]) of M/s S. N. Electrical, Vijay Chowk, Laxmi Nagar came to install the same and found that one Plastic part sensing to the remote and which is a part of the Indoor Unit is defective, which could not be installed at that time. He assured that this part will be replaced by Hitachi company at the time of demonstration to be provided by the Hitachi Authorised person. After continuously followup by me for the same to the Navrang Electronics, S. N. Electrical as well as Hitachi Customer Care, one person came on Sunday to give the demonstration, when we queried him about the defective part to be replaced, he refused that this is not the problem of Hitachi, the selling person(Navrang Electronics) has to do the replacement. then when we tried to ask Navrang electronics in front of the Demonstrator, Navrang refused to do the replacement stating that this is the problem of Hitachi and needs to be taken care by Hitachi.

At the end of the day, the defective part has still not replaced , and as a customer, i have to suffer.

Buying a Hitachi AC was a dream for me and now i feel that buying a Hitachi AC was a nightmare for me...