Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi — Bad/Non-existent service

Atul Acharya

from Mumbai, Maharashtra

Address:

Thane, Maharashtra

I purchased HITACHI air-conditioner 2 years ago. In the first year I was supposed to get 4 services, which I did not get. So, when I signed up for AMC one year back, I was promiced 5 services (instead o[censored]sual 4). But That promice remained on paper. Now my AMC is about to expire, and I'm trying to get a service, but the service center is very un-responsive. Many times, no one picks up the phone. After few attempts, I managed to register request for service, and after about 4 days, I'm still waiting. All I have is a SMS with request#.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

adhfg1986

from Pune, Maharashtra

I purchased Hitachi split AC 2 months ago. It had some compressor issues i called customer care but no one from Hitachi come to my place to fix that AC problem. Its been a more then a week, every time i call customer care they told me they have escalated the complaint.
Escalating the complaint is not solution, please fix the Problem.