[Resolved]  Hitachi Window AC 1 And Half Tone — poor customer care service

Address:

Chennai, Tamil Nadu

Respected Madam/ Sir,
Im a customer of Hitachi. i had purchased hitachi 1 and half ton window AC in 2005. and with in 6 -8 months i had a problem in the swing motor. so i complained to the service center in Kotturpuram chennai. they came in as per my complaint and said the swing motor need to b replaced. i waited for so long and called them several time and many service for the same AC had done but nobody responded on the swing motor everytime they will end up tellind me that they will replace but till date ie April 16th 2011 no one had done anything about that. Mean while i wanted to buy an other AC for my kids room and ended up doing the same mistake of buying Hitachi 1 and half ton window AC. now that i'v been calling the same service center to come for a repair they keep telling that the service guy will turn up but end up NO. it is been 10 dayz that no one had come for the repair, and when i called them today they say that they havnt received any call so they will send the service guy on monday. Iam really tired of these people and im just thinking of calling a local electrician to fix the problem. im really fedup and tired of Hitachi's customer care service. i request you to kindly note a complaint on these people. thanking you. yours sincerely,

Gomathi Sundararaman.