[Resolved]  Hitachi - Window AC — AC DAMAGED WHILE INSTALLATION

I have bought HITACHI - WINDOW AC in my fathers name Mr. Indur Bablani AC specifications 1.5 TON QUADRICOOL TM FROM M/S ROYAL MOBILE (HITACHI DEALER IN MALVIYA NAGAR, NEW DELHI) on 21/05/2009.

On 21/05/2009 two company personnel came for installation but could not install the moment they use to put the plastic frame the FAN inside the AC did not work.

On 22/05/2009 one executive and a carpenter came from HITACHI but could not install.

On 23/05/2009 two technicians came from HITACHI they opened the machine FROM INSIDE and fiddled with the fan and some nuts then after my repeated request to replace the machine they forcefully fitted the AC. while doing so they damaged the coils of the AC badly.

Again on 27/05/2009 two executives came and gave a ok report. The complaint regarding replacement of AC is unheard and the coils of the AC are severely damaged by the HITACHI OFFICERS.

On 30/05/2009 the same story is repeated but this time THE HITACHI OFFICE IS ASKING US HOW THIS COILS HAVE BEEN DAMAGED.

It is surprising that the company like HITACHI who is No. 1 in AC took 3 days to install a AC and that too they have installed it forcefully and damaged the Coils.

Ihave written an email regarding this but it is unheard.

I am attaching the copy of BILL and a call report of 27/05/2009 where a request to replace the AC is repeatedly given.

I request you to kindly instruct them to replace my AC as they have destroyed the coils badly.

Pankaj Bablani
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