Hitachi — WINDOW AC FAULTY

Address:

Faridabad, Haryana

Hi,

I purchased on 3/9/11, a 1.5 T window ac. On 15/9/12, just 12 days after
expiry of 1 year warranty, the PCB broke down and had to be replaced at
appx. cost of Rs. 3000/-. On 5/7/13, barely 10 months after getting it
replaced, it has again broken down for which I have already registered
a complaint.(request number [protected])

I was already VERY DISAPPOINTED with HITACHI product since most A/c do not need any such parts replacement even after 5-10 years of running. However in response to my complaint , representative of Area Service Center visited my as below:

1) I got a call from one Mr. Amit regarding this. I mentioned the problem to him that last time we got PCB replaced on 15/9/12 from Tirupati Services,NIT Fbad.,to whom our complaint was forwarded by Hitachi Customer Care

2) He mentioned that Tirupati Services are fraud and I should contact the GGN office going forward which he was representing

3) He visited my home on 8/7/13 and without even opening the A/c said that motor was to be replaced and appx. cost was Rs. 5000/- with 1 month warranty. When I got the same checked by local technician they mentioned that PCB was faulty and not the motor.

4) When I told him that after buying HITACHI product , why do I have to shell out huge amount every year, he mentioned that he can get this covered under AMC, but he'll charge Appx. Rs. 2000/- extra over & beyond the AMC charge of appx. Rs. 1750/-

Looking at above scenario, PLEASE ADVISE WHAT YOU WILL BE DOING BEFORE I LODGE A CONSUMER CELL COMPLAINT AGAINST HITACHI FOR ASKING FOR BRIBE TO FIX MY A/C

Thanks

Aman