Hitachi Window Ac (Kaze - 3*) — Faulty A/C part since day 0

Address:

Delhi

I bought and got installed a new Hitachi Kaze 3Star Window A/C from Hitachi Authorized Dealer – “New Pankaj Electronics, Shop No.6, B-6, DDA Shopping Complex Mayur Vihar Phase-1, Delhi – 110091 ( Ph[protected]”
The A/C was bought on 13May 2012, and was noisy from Day1 . I filed a complaint on 1st june, after which Hitachi engineer visited, did some fan adjustment, and claim complaint was resolved. A/c Started making the same noise immediately after he left. I went out-station for 2 weeks, and after returning, again filed a complaint on 3rd July 2012 with Hitachi, Same engineer (Javed – Ph-[protected]) visited again, and this time noticed that fan was defective (broken casing), He informed me that he will get it replaced next day. After no response for 2 days, I contacted him again, he asked me to contact his senior Nadeem ( Ph – [protected]), I called Nadeem and he said that this was a defective plastic piece and so won’t be covered in warranty, I should contact his senior Mohit ( ph – [protected]) . I informed my problem to Mohit that my A/C is defective since day1, and I was being bullied and made to run from one person to another.. He too was of no help, he gave me his senior’s Number – Mr Shiv Kumar – [protected]) . This number was always unreachable. I also contacted “New Pankaj Electronics” , who claimed installation is perfect from their side, and they have no responsibility. It’s the company that is at fault.

What is my fault in all this - I bought a TOP company A/C from its authorized dealer, and its not working since day 1 ( ~ 15th May, and I am complaining regularly since then, and after 1.5 months, there is still no resolution.. I am absolutely harassed by your company officials and your dealer.. Please let me know if there is some one who can help ( without redirecting me to next person), or is consumer court the only alternative.

Regards,
Ashish Hari
(ph - [protected] )
Add – 20-F, Pocket 3, Mayur Vihar Phase-1, Delhi 110091