[Resolved]  Hitachi Window Air Conditioner — Problem with Compressor & after sales service

Address:

South Delhi, Delhi

Please note that I had purchased Hitachi Window AC from Audio Voice at Lajpat Nagar on 30 May 2007. After 1 year of purchase, I had AMC done through Hitachi Home and Life Solutions, India. My AMC was expiring on 21 April 2010, which inspite of reminding to Hitachi Customer Service on 16 April 2010, for renewal, has not been renewed.

The compressor of the air conditioner, had not been working since 16 April 2010.

For last one week, I have been trying to contact Service Manager Mr. Tejveer Singh on Tel Nos. 32220014 & 32220093 and Service Centre Nos.[protected] – 69, but no one picks-up the phone or gives some other No.

I tried to contact at the the Nos. provided by Hitachi ie [protected],[protected],[protected] &[protected], which are for customer service and for the Service Manager. I sent complaint though e-mail and through the Hitachi web site as well.

Although I was having effective AMC, when the complaint was sent, so far no response has been received from the Company.