[Resolved]  Home Town — Broken Bed

Address:

Mumbai City, Maharashtra

I had purchased a bed from Hometown Vikroli around 13 months back. My daughter used to sleep on it. First - the bottom of the bed broke (it was not very different from cardboard in terms of strength when I tested it !). on complaining the Hometown ppl replaced the bottom with ply. Another 6 months down the line - almost to the day when the bed completed the 12 month warranty - the side of the bed broke.

We complained to the Home Town ppl and were told that only repairs can happen and replacement cannot happen since the warranty period has expired. I obviously do not want to repair the right side of the bed to have the left side break down another 2 months down the line - with my daughter sleeping on it so I asked them for a replacement credit note which has been refused.

technically - they are right ofcourse. I would just advise all of you who are planning to purchase any furniture from Home Town to think twice. The furniture is largely china made and very poor quality. I think it is specifically mad not to last more than 14-15 months ! better to spend a little bit more and buy from Godrej Interio or even local players who would not hide a faceless organization...