Home Town — Complaint regarding my HomeTown order# [protected] || Customer ID [protected]

Address:

Gautam Buddha Nagar, Uttar Pradesh

I am writing this with a very sad note that Home Town is a failure in all aspects of quality, delivery, commitment and professionalism.

I have ordered 3 items (dining table, center table and king size bed) on 28th April 2013 which was due for delivery on 25th May 2013.

None of my items got delivered on time, the first delivery was done on 31st May 2013 and the king size bed which is delivered to me has wrong boxes delivered.



I wish to jolt down following points:

1. The renowned name HomeTown do fail on the commitment of delivery.

2. King size bed delivered to me has wrong boxes delivered and hence the fitting of the same is still pending.

3. The King size bed has defective items.

4. Due to unmanaged and unplanned structure of HomeTown, I had to leave my office twice which ended up loss of my work @ my workplace. People from HomeTown call me after reaching my home where I have already mentioned below:

a. Please intimate me 1 hour in advance about anything like delivery of fitting.

b. Weekdays are hectic for me and only prior intimation may work if they wish to visit my place on weekdays.

Note: Even in the case when I do not get prior intimation, I reach my home in best possible time.

5. HomeTown personals tend to misbehave over phone calls many a times. They kept saying that it will happen only when the queue for me comes up.



After all the consideration and wait for a long time, I wish to log a complaint on above points and am going to consumer court for compensation on this based upon following points:

1. HomeTown fails on the commitment of delivery, quality and professionalism. This leads total loss of faith for the big brand name.

2. Since I had to suffer a loss of work @ my workplace twice, I need compensation for the same.

3. The delivery and fitting of my product is still pending after 12 extra days of said delivery. The actual payment happened 40 days back which is more than sufficient time for any order like this

My personal details:
Name: Himanshu Shukla
Mobile: [protected]