[Resolved]  HomeTown — Ridiculous delivery system and before sell service

Unfortuneatly I visited this site after experiencing delays and mismanagement from HOMETOWN Ahmedabad. If I had visited it before I wouldn't have ordered from or visited HOMETOWN Ahmedabad at all.

So thing goes like this

Part 1

We went to hometown and intially decieded and booked a sofa, double bed, wardrobe and tv cabinet and paid 15% of the bill, before payment we confirmed that we can cancel order within 4 days if we want and can have credit note for 15% payment we already did. After 1 day we decided to cancel the sofa and TV cabinet as it wasn't fitting to our home situation. So to cancel the half of the order we had talk to at least 5 person and had to explain them what was promised and all the story why we don't want it. fortunately head of the department was cooperative and canceled the order and we paid in full for double bed and wardrobe ( to keep his side safe he didn't cancel the order from his system. he was saying that cancel order gets refelected to head office blah blah blah) (I smelled that on that day, he hasn't really canceled the order but i thought okay as long as we don't have to pay)

Part 2
Delivery was promised to be done by 26th Aug. On 25th we got call saying that we have payment to do
so again i had to explain him whole story and he said okay we will deliver it by 26 aug. on end of the day 26th no news from hometown, we called them up, and they said ohh we will be delivering it by 27th Aug.
Same guy called me back withing few mins saying we have payment to do again i explained him whole story and got acknowledgment from him that i will get my things by 27th.

Untill 30th the story went the sameway, and finally after so many calls and explanation we got the stuff we had ordered at night 9:00 PM. (I don't consider this time as delivery time). At 9:00 pm guys came with 407 truck fully loaded with all sort of big boxes and surprisingly not knowing which stuff belongs to which customer. After talking to them i found out that they are not enough literate (not at all their fault labels could have been done properly and in local lang, only one side label was in Gujarati) to read labels in english and none of the orders where in any order so we I had jump into their truck (they requested for this) figured out what belonged to me.


Now here comes the part that get me to this site, today 2nd september, till now noone from Hometown has come to the fitting of the furniture. As per the bills and other docs it is within 48 hours. so far it has been double than that. Surprisingly none of the time Hometown staff or anyone from Hometown calls up and says that we are going to come at so and so date or it will be delivered within this time and on this date. Everytime we have to give them call to hear their false promises and execuses

All I can say this will be my first and last experience with HomeTown. I would not go to Mr. Kishore Biyani's little shop who just like to write books 'It happened in India' saying understanding customer is priorit this and that. what a ***********.




Gaurav Joshi