HomeTown — Breach of comitment

D/S/M,

I ordered a washing machine from home town by paying 4000/- rs(Approx 60% money of full amount) as advance and they committed me to deliver my order till 1 dec 2009 but till now i did not get my product.I make call lot of times but they all of them are not giving me proper reply.

At first time when i book order executives pressurized me to pay full payment but when i was not agree then they agree to take 4000/-rs as advance now after 10 days when i called him they all pressurized me to change order or take money back, not giving any kind of proper reply for why i do this.

Now i am mentally disturbed you can easily understand that i am getting 12000/rs per month and i am purchasing of product which is close to half of my salary because i am alone and i manage this amount after reduce my necessary expenses which is very necessary for every month.

All informations is attached below:-


Consignee-Shashank agarwal
Washing Machine No-Samsung WT8505EG
Booking Date-21/Nov /2009
Delivery date-1/Dec/2009
Full Amount of product-7191/-Rs
Advance Payment-4000/Rs
Payment mode-Debit card
Advance Recipt No-[protected]
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Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
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Dear Mr. Agarwal,

This messge is from HomeTown.

We have got your confirmation that the above said complaint is resolved.

Please feel free to write us on [protected]@home-solutions.co.in, if you need surther support.

Warm Regards,
Customer Service.

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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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