[Resolved]  HomeTown — Defect Product + Terrible service

Address:

West Bengal

Hi,

My husband and I bought a 4 door wardrobe from Hometown Bhawanipore in Kolkata S/O number [protected] on 26th May 2013 for a total of 28,000 rupees. The product was finally installed at our residence after much delay on 5th June. Firstly the quality of their wood is so bad, some of the drawers were already chipped. The doors and the whole structure is so flimsy that if someone kicked it once it would fall apart like a pack of cards. The wood is called MDF or partical board. And while the shop said the life of this would be 15 years, the installation guys said that furniture made of this material never lasts for more than 5 years. We were shocked. The two men who came to install it worked for 3 and half hours and could not manage to fix a loud creaky sound that came everytime one of the doors opened. They tried to reinstall the doors and tried many other techniques. The noise was coming because the back of the second door of the first 2 door piece was scraping against the back of the first door of the second 2 door piece as it opened. We called home town and complained. After 2 more days and repeated calling and complaining, a senior installation guy came from home town and after spending an hour opening all the screws he also couldn't fix the problem. He even wrote on our bill saying please exchange and we again called home town to complain.

Its been 3 days since this happened and a total of 15 days since we bought the product from their showroom and home town doesn't bother to fix our problem. Nobody picks up their phones. When they pick up they refuse to put you on to a senior manager. We have never seen more horrible customer service. We wrote to hometown demanding for a full refund, not a replacement with another lousy cupboard. We are writing this to warn people to never buy the poor products of hometown or it will be a burden for life.
Sincerely,
Shriya and Sayantan Bera