[Resolved]  HomeTown — Delayed Delivery

Dear Sir,

I have been a loyal customer to the Future group since many years and with that confidence I walked in to "HomeTown Pune" store on 21/03/2010, and ordered 2 furniture products (Advance reciept# [protected]).

1. Article Code:[protected]
Artilce Desc: DTS4 Maya S
Dly Date: 31/03/2010

2. Article Code:[protected]
Artilce Desc: WU Swastik
Dly Date: 16/04/2010

Trusting on your brand name, I did not think twice before paying 100% upfront in advance, being assured that the product will be delivered on the promised dates. However, I am very disappointed to tell you that the first product was delivered 3 days late and the second has not even been delivered yet! Its been more than a month now and I have no idea about its status.

Moreover, what pains me more is that nobody bothered to inform me about the delay and I had to call up regularly to follow-up on the status. I was even more surprised by the indifferent attitude of the customer support staff. Since 16/04/2010, I have been given 3 different dates that the product will be delivered on but it never happened. After 15 days of daily follow-ups, I find myself trapped and I don't know whether to keep waiting for the delivery or ask for a refund.

This whole episode has given a huge blow to my confidence in HomeTown. I have always been keen to visit HomeTown but I am not sure if this will be the same. Sir, I request you to please look into this matter and do the needful.

Thank You,
Umang Goyal

Dear customer,

Hi, I am Priya from Future Group. I apologize for the delay in delivery of your product. Request you to write to [protected]@futuregroup.in with the invoice number, the store details, your contact details and reference id 4773. We will look into this matter and contact you shortly.

Regards,
Priya
Future Group Care

Dear customer,

Just a reminder that we haven't received any response from end.

Regards
Priya
Future Group Care

We had ordered furniture worth Rs. 72, 000 from the Hyderabad store on 25th March (one six seater dining table, 2 double beds, 1 bookshelf, 2 large Sleepwell mattresses). We were told delivery would be from 8th April onwards due to year end audit. On 8th when we called to enquire, we were informed that there would be further delay. We have been following up every day and every time the dept. manager Mr. G. Shrikanth says it'll be delivered in two days.

Our dining table and mattresses were delivered on 13th April after we threatened to cancel the order. Even for assembly of bookshelf and table, we had to follow up many times. Mr. Shrikanth had committed 100% that the beds would be delivered on 16th April, but yesterday we were informed it would be two days more.

We are very disappointed with the service. We have to keep following up and deadlines get pushed every time. The funny part is we get call from warehouse that they are coming for delivery and then they dont show up. When we call the store, Mr. Shrikanth says that the warehouse made a mistake, there is no stock!

We chose Hometown because we wanted reliable delivery. I think we made a serious mistake. Henceforth, we will never shop at Hometown. This has been a very mentally stressful experience.

Dear Tejas,

Hi, I am Priya from Future Group.I apologize for the delay in delivering the products to you.I request you to write back to me at [protected]@futuregroup.in along with your contact details, store details, invoice details and reference ID-10909.I will get back to you soon.

Regards,
Priya.
Future Group Care.

Dear Tejas,

Hi, I hope that you are doing well. This is to confirm the delivery of the products to you on 20/04/2013. I hope that you are satisfied with your purchase and again apologize for the inconvenience that the delay has caused to you.

Regards,
Priya.
Future Group Care.

I have ordered a missisipi bed set and after giving full payment i was told that i will be getting the set in 2 days but as usual lies and lies and i even asked for refund of my money as i am very much disatisfied with the type of support given by home town. It is shameful. I will not give reference of buying furniture from home town to anyone.

It is just an advice improve your service else the day is not far when home town will be closed.

Hometown — return/cancellation policy

I have booked queen size cot. It is not delivered. Please let me know the cancellation policy

I hv purchased sofa set - 3 seater recliner and 2 seater sofa from Hometown Mantrimall Bangalore on 25 Oct 2020. The store has taken upfront payments of INR 84500 and promised delivery by 26 Nov 2020. However surprisingly store has informed 2 seater is out of stock and forced me to accept delivery of 3 seater recliner. I sensed the problem & denied partial delivery.

When I approached store they informed me that 2 seater manufacturing is stopped. I requested for refund but they denied and forced me to wait. Till today there is no confirmation on delivery neither they are refunding amount. Store manager response is very hopeless even after several reminder call or messages he is not bothered to response. Customer care as usual helpless and keep on extending delivery date to 30nov then 3 dec then 7 dec now 10 dec.

I hv not seen such irresponsible adamant behaviour from any of furniture shop and store is spoiling image and brand name.
Request highest authority to intervene and resolve issue either through quick assured delivery or refund of my full amount.

My case no 01652715 raised on 25 Nov 2020