[Resolved] HomeTown — no delivery | |||
Realyy bad customer service.. paid for my dining table atleast 50 days back. promised delivery on 30th August. Called them on 10th Sep enquiring about the table and was told it will take 7 days more. today is 23rd of September and still no result in sight. Phone numbers dont work...cant reach out to anybody..u feel helpless, cheated and absolutely frustrated. I[censored] want to screw up your weekends chasing these guys for deliviries then you should consider buying anything from them. Really really really really pathetic services. Never ever buy anything from them..bought stuff from Reliance and lifestyle as well( both delivered absolutely on time ) Future Group has not future in India ( FDI or No FDI ) Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Dear customer,
Just a reminder that we haven't received any response from your end.
Regards,
Priya
Future Group Care
Just a reminder that we haven't received any response from your end.
Regards,
Priya
Future Group Care
I ordered a 3+2 sofa set on the 31st of December with delivery date set for 15th of January. Today is the 15th of January and i called a little after 10:30 AM to ask about the delivery, for which i was told it would be delivered today. Later in the evening at 5:30 PM i called again and was told that the store manager would call me in 30 mins which he did only to lie to me or give me a lame bunch of excuses. Like the truck broke down and so it didn't get in which i find hard to believe that HomeTown would only have 1 truck to fulfill delivery's. The next excuse was that the lady who was the sales representative that sold me the sofas was sick and so she couldn't inform me 3 days ago that the shipment was delayed which again is not a valid excuse, you mean to say that HomeTown has only one staff member that can inform or speak to me, why did i speak to the store manager then today. Also at the time of ordering i received sms notifications, why was i not notified of the delay and given an alternate date by sms?. The lack of honesty and common courtesy is almost amusing and rather sickening at the same time. Now i've been told that they will deliver and assemble it within a week... the saga continues!!! Thank you HomeTown for nothing as of today... i shall enjoy sitting my floors no thanks to you!!! This is my last order with you and be assured that i shall never recommend you!!
I ordered a 3+2 sofa set on the 31st of December with delivery date set for 15th of January. Today is the 15th of January and I called a little after 10:30 AM to ask about the delivery, for which I was told it would be delivered today. Later in the evening at 5:30 PM I called again and was told that the store manager would call me in 30 mins which he did only to lie to me or give me a lame bunch of excuses. Like the truck broke down and so it did not get in which I find hard to believe that HomeTown would only have 1 truck to fulfill delivery's. The next excuse was that the lady who was the sales representative that sold me the sofas was sick and so she could not inform me 3 days ago that the shipment was delayed which again is not a valid excuse, you mean to say that HomeTown has only one staff member that can inform or speak to me, why did I speak to the store manager then today. Also at the time of ordering I received sms notifications, why was I not notified of the delay and given an alternate date by sms?. The lack of honesty and common courtesy is almost amusing and rather sickening at the same time. Now I've been told that they will deliver and assemble it within a week... the saga continues!!! Thank you HomeTown for nothing as of today... I shall enjoy sitting my floors no thanks to you!!!
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+91 90 0786 2472
+91 22 6644 2200
+91 79 3041 3700
Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
Hi, I am Priya from Future Group. I regret the inconvenience caused to you. Please write to us at [protected]@futuregroup.in along with your contact details and reference id 7595 we will get back to you.
Regards,
Priya
Future Group Care