[Resolved] Hometown Noida — AFTER SALES SERVICE | |||
we bought furniture and some electronics from hometown noida for rs.54000 last year in may and ever since we have been complaining them for repairs on the sofa cum bed. initially they did come for couple of times but still they have not turned up after repeated calls. We are extremely upset with the kind of services that has been rendered to us and would like to take legal action again them pls assist how can make our claims registered with indian legal system and get relief from the torture of this giant. Would request you to kindly help me on my email id [protected]@yahoo.co.in If any one else can also help pls let me know. Pls guys don't go to HOMETOWN NOIDA they don't deliver what they promise this is all a marketing game plan they are executing. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Hi,
My name is Chhavi Kishore Sukhla, I purchased a laptop from your store ie from TGIP Sector 18 Noida on 8th may 2011 & onthe same day an representative name Mr Raj from reliance offered me a scheme for an data card .The scheme & Mr Raj convienced me to buy the data card.Raj told me that i ll be getting an speed of 3.1 mbps, after confirming him for the same for n number of time he gave me on written that Sir i commit you that you will be getting the same speed & you can download a movie in 20 mins. So i purchased it when he committed me . Let me tell you that nw RAj is an employee of Home town & his employee id is 214882 . After purchasing it i am unable to get an speed of even 10kbps. The speed is 4kbps at present. for the same when i contacted him thn he didnt address to the problem properly neither could provide the proper customer service. Then i had to visit the store again, Nw one of the deptt manager named as Mr Atul Tagore assisted me for the same & assured that the problem will be solved & will call us for the same but same happened & even he didnt took a pain to inform or call us. When i called then Mr Atul told me that Sir we will give you a voucher against it & you can redeem the same .When i refused that i dont wanna buy anything thn Atul gave me an interesting advice that you can come to the store & talk to any customer & get it exchanged with the customer.Me question is that why should i run behind an customer & ask for exchange the voucher .Then finally I address the issue to Mr Rakesh who is an Manager . Even he gave me all his management gyan & thn assured me of resolving it asap.But its very sad that the issue is still their, when i had a word with Rakesh thn he is telling me that i will give the number for Relaince & you can talk to them. Why should i talk to them, when i got it from the store i thn you people must respond to it.
As a customer i was given a wrong knowledge & commitment by your store people about the product which induces me to bought the product.
Kindly look into the issue as i need to pay the monthly rental as well that too for a product which i am unable to use.
i hope after addressing these issue to you something good can be expected & my problem can be resolved or else pls refund the amount to me.
My name is Chhavi Kishore Sukhla, I purchased a laptop from your store ie from TGIP Sector 18 Noida on 8th may 2011 & onthe same day an representative name Mr Raj from reliance offered me a scheme for an data card .The scheme & Mr Raj convienced me to buy the data card.Raj told me that i ll be getting an speed of 3.1 mbps, after confirming him for the same for n number of time he gave me on written that Sir i commit you that you will be getting the same speed & you can download a movie in 20 mins. So i purchased it when he committed me . Let me tell you that nw RAj is an employee of Home town & his employee id is 214882 . After purchasing it i am unable to get an speed of even 10kbps. The speed is 4kbps at present. for the same when i contacted him thn he didnt address to the problem properly neither could provide the proper customer service. Then i had to visit the store again, Nw one of the deptt manager named as Mr Atul Tagore assisted me for the same & assured that the problem will be solved & will call us for the same but same happened & even he didnt took a pain to inform or call us. When i called then Mr Atul told me that Sir we will give you a voucher against it & you can redeem the same .When i refused that i dont wanna buy anything thn Atul gave me an interesting advice that you can come to the store & talk to any customer & get it exchanged with the customer.Me question is that why should i run behind an customer & ask for exchange the voucher .Then finally I address the issue to Mr Rakesh who is an Manager . Even he gave me all his management gyan & thn assured me of resolving it asap.But its very sad that the issue is still their, when i had a word with Rakesh thn he is telling me that i will give the number for Relaince & you can talk to them. Why should i talk to them, when i got it from the store i thn you people must respond to it.
As a customer i was given a wrong knowledge & commitment by your store people about the product which induces me to bought the product.
Kindly look into the issue as i need to pay the monthly rental as well that too for a product which i am unable to use.
i hope after addressing these issue to you something good can be expected & my problem can be resolved or else pls refund the amount to me.
Dear Mr. Shukla,
This message is from HomeTown.
We have already sent your complaint to the brand to address it immediately.
On our followups with Reliance, we have come to know that their technician had visited you place to check the bandwidth. They have confirmed that due to poor signal strength the performance is not as desired.
Since you are available only on weekends, they have informed us that they would re-visit the site during the week end.
We shall followup until the closure.
Assuring you the best of our services.
Sincerely,
Customer Service.
This message is from HomeTown.
We have already sent your complaint to the brand to address it immediately.
On our followups with Reliance, we have come to know that their technician had visited you place to check the bandwidth. They have confirmed that due to poor signal strength the performance is not as desired.
Since you are available only on weekends, they have informed us that they would re-visit the site during the week end.
We shall followup until the closure.
Assuring you the best of our services.
Sincerely,
Customer Service.
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+91 90 0786 2472
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
This message is from HomeTown.
We are unable to track your order with your name.
We have sent an email to you from [protected]@futuregroup.in to provide us with the purchase receipt and your contact numbers on 22nd March 2011.
Sincerely,
HomeTown.