[Resolved] Hometown Pune — Order cancellation not accepted / Not refunded | |
Hi I had booked 2 mattresses at Hometown on 27th Dec and tried cancelling 1 of the orders but they are refusing saying the product has been dispatched from the factory and so on. When i called up to follow up on the delivery the concerned person (Vijay Tiwari and Krishna) said there is a strike/bandh and all that and it would take at least 15-20 days for the your order. the moment i said cancel the order the sales guy called up someone and told its on its way and will be delivered in 2 days!! Absolutely cheating and pushing the product down your throat!! I spoke to the manager Mr. Atul he said he would check and get back the next day (we had already wasted 3-4 days just in conversation). after 2 follow ups he also gave the same answer! India is horrible in terms of post sales! The receipt that we got doesn't have anything regarding the cancellation. They are not even ready to take it back (return) since i have a genuine reason (medical grounds). There is no policy mentioned in the document that was given as a receipt, which mean i should be able to return the product within a stipulated time. So its a complete case of cheating, false information, misguiding consumers! Absolutely unfriendly people at Hometown (Future Group), Ishanya Mall, Pune. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
1 Comment | |
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+91 90 0786 2472
+91 22 6644 2200
+91 79 3041 3700
Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
Hometown Pune — delayed delivery and wrong items
hometown pune is probably the best place to go if you are looking for months of frustration and harrassment at the hands of staff and management. On 4 different occasions i have bought stuff there and each and everytime they have been consistent in their false promises of delivery date, wrong/faulty item delivery...not responding to repeated calls and visits etc despite speaking to their manager.My Advise is to always stay away...my golden rule...if you can't carry the item out of the store with you, dont buy it from hometown.