[Resolved]  Hometown Vikhroli — Reg: Kurlon Mattress

Hometown Vikhroli — UNPROFESSIONAL (HOME RUIN)

Dear Consumers, NEVER EVER ORDER ANY PACKAGE BATHROOMS OR TILES, MARBLE,GRANITE.(ANY ITEM WHERE AN ORDER IS PLACED)
Me and my husband have had a very bad experience with hometown.First of all they attract customers by offering their irresistable discounts and schemes and then after having taken so many orders they are unable to cater to the customers.we booked 2 package bathrooms of Rs.25000 each and when we asked for the delivery they said it would be done in a couple of days.After waiting when we did not receive the goods we called them and they told us it would be take them a couple of more days.still no luck and our work was all held up cos of them. finally we went to Hometown personally and we then come to know that what shower panel and enclosures we had booked are now out of stock and it will take a month or so for the specific company to send the product to Hometown. When you phone Hometown and ask for the concerned person he or she will never come online they will always put u on to someone else or tell u that they will call you after sometime .But they will never call.We had to go there again to select some other panel and enclosure.Even the tile section is as bad. We ordered Nitco cotto ocean green tiles for our bath flooring and the tiles sent to our site were all discoloured when we personally went to Hometown with a sample of the bad tile instead of agreeing with us they were convincing us that the tiles come like that only.after getting in touch with some seniors of Hometown then we were attended to.I have waited in Hometown for 4 long hrs to get my work done.YOU WILL ONLY GET DISAPPOINTMENT FROM THEIR SCHEMES)

Dear Customer,

We regret the inconvenience caused to you.

The complaint raised from your side is been resolved.

You can also write to us on [protected]@futuregroup.in

Sincerely,
Customer service

Dear customer,

Hi, I am Priya from Future Group. I apologize for the inconvenience caused to you and request you to write to [protected]@futuregroup.in with the invoice number, your contact details and reference id 1332 so that we can look into this matter and contact you with an update on the same.

Regards,
Priya
Future Group Care

Priya,

Its high time now and lets not get into round robin, where in i will again give you the details and you will again start it. If you were to be really serious in getting the issue resolved, then you should have got the details by now, from your system rather then asking me.

Please let me know your final take. I am really tired with all this...N trust me i would never ever visit Hometown again my life.

Dear customer,

I understand your dissatisfaction with our services. However we would require the above mentioned details to track the delivery of your product. Hope you will cooperate with us.

Regards,
Priya
Future Group Care

Dear customer,

Just a reminder that we haven't got a response from your end.

Regards,
Priya
Future Group Care