[Resolved] HONDA AVIATOR SCOOTER — Battery problem | |||
From, Naveen Kumar Malik AMS, 15, Laxmanpuri Faizabad Road, Lucknow Mobile: [protected] To, The Customer Care, Honda Motorcycle & Scooter India (Pvt) Ltd, India. Sub:- Complaint against poor service of Jugal Kishore Scooters, Sanjay Gandhi Puram, Faizabad Road, Near Kukrail Bridge, Lucknow. Sir, I purchased one Honda Aviator scooter (Model Code: SCV110GA) on 01/03/2011 from Jugal Kishore Scooters, Sanjay Gandhi Puram, Faizabad Road, Near Kukrail Bridge, Lucknow. It started showing problems with self-start after 2 weeks. I gave the vehicle for first service and recharging the battery on 06/05/11. The service persons told me that they would give the scooter back after first service on the same day evening but the battery can't be recharged, it is under warranty and needs to be replaced. The service persons told me that this process will take around one week. I was asked to provide my phone number so that they can inform me when the battery is ready. But nobody called me and I had to call them back after 6 days inquiring the status of the service. They replied that the battery is not ready for delivery. I asked them why this process is taking so much of time and they replied that they can't provide any further assistance for replacing the battery other than giving the letter for replacement. I got pissed off with their poor support and service. I request you to take necessary actions to get my battery replaced and advise your dealer not to behave like this to the valuable customers of Honda Motorcycle & Scooter India Pvt. Ltd. For your reference, please see the details given below. Model Code: SCV110GA, Model Name: Honda Aviator Frame No: ME4JF21 3BB8150338 Engine No: JF21E 9169439 Dealer code: UP02002 Sincerely, Naveen Kumar Malik Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
One more highlight is Battery casing they use which doesnot allow 5L battery to fit in (5L battery is being used in Activa and Dio). You need to take care you have to buy only 4L battery for Aviator which is not available in Amaron.
I brought Amaron BTX5L battery on recomendation from the service center guys since, they told Activa or Dio battery would fit. But, to my agony after purchasing 5L battery, they took the vehicle to replace the battery only to discover that it only fits with 4L battery which is not available in Amaron.
Service guy asked me to get Exide 4L battery only. I got very annoyed and angry. Why should I buy Exide… It is the worst battery I found. Even, I had to replace this EXIDE battery for my car too. EXIDE BATTERY IS LIKE SUICIDE BATTERY… it will kill itself very soon and creates a big problem to the owner.
I stongly recommend as being a customer to Honda…. not to go for EXIDE battery which is obviously a big headache for the customers.
Now, I need to change the Battery casing with fabricated plate holder to fit my BTX5L Amaron battery into my Aviator. Also one suggestion to Amaron battery to manufacture 4L pro-bike batteries since, I found this to be a good battery and none of the aviator owners should face the problems which myself and other aviator owners faced till now.
Customer satisfaction should be every company’s motto.