[Resolved] Honda — Unsatisfactory Service from Autho. Service Station | |
Dear Sir/ Madam, Ref: Dealer name: INNOVATIVE MOTORS P. LTD, Dealer code: GJ10002, Invoice no:08IW17626, Inv. Dt: 07/10/2008, Customer Code: CU60433, Cust. Name: ManojKumar T. Shah, 4th Free Service coupon no: 781376, Activa Reg. no: GJ- 1- JA- 472 I am a customer of Honda since four years (we own two Activa and Unicorn) and a satisfactory customer. But my trust towards your authorized service station is now bit shaken due to my last three experiences from one of your reputed authorized Dealer and service station at Ahmedabad, INNOVATIVE HONDA, Innovative Motors Pvt. Ltd., Swastik 4 Way, Navrangpura, Ahmedabad- 380009, was not at all satisfactory and the response/ excuses which I received from their employees was worst. I had given my Activa in service, free service, with Innovative Honda on 7th October 2008 and later, when I received my vehicle from service, it was in the same condition as I left in the morning. They only dusted the vehicle from outside and from inside the vehicle was in the same condition in which I had given and when I asked the reason for the same they gave an excuse to me saying, that the blower was not working and so the activa was not serviced properly, this was ridiculous and indigestible excuse, that how come the vehicle was cleaned from outer side and when it came for inside cleaning the blower stopped working. I mean do they consider the customers as fools or something that they can give any silly crap reason and we will accept the same. This is not the first time it happened. This kind of behavior was for the third time and each and every time they people have some or other kind of excuse. It’s good that this service station works for 365 days but it’s not the reason that they can cheat their customers in this way. Previously, I used to give my activa for service with Apex Honda in Maninagar, and I had very satisfactory experience with them but due to my personal reasons I can’t give my activa in Maninagar and so I opted for above mentioned service station as it was near to my working premises. With such a kind of behaviour from such reputed service station, keep me thinking that the spare parts and oil which they replace on requirement do they match the standards or not and do they really replace those parts or you just make your customers fools by telling them that oil is changed or spare parts are replaced. I would appreciate if this complaint is taken in positive way and some internal checks are implemented to assure the customers that they are at right place and will be provided satisfactory services without which i may have to go to consumer forum Hope to hear a positive response from your side. Thank you for your cooperation. Regards Niyati M. Shah ([protected]@yahoo.com) Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
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Ref: Dealer name: DHINGRA HONDA, Navada, New Delhi
Dealer code: DL 010008,
Invoice no: 09IW03627, Inv. Dt: 16/07/2009,
Customer Code: CU15077, Cust. Name: Jagdish Singh, 745 Ph-2, Sec 13-B, Dwarka, Delhi
I used to do servicing and all on Honda dealers only. But last 2-3 experiences were horrible.
My activa was consuming the engine oil little fast. So they advised for engine repair. It cost me around 6+ thousand. They serviced the activa engine on 16/07/2009, after keeping the activa for around 7 days.
After this, bad time of activa started. After 7 or 8 days. The new piston got choked in between the road. They refused to do anything because they don't have any guarantee/warranty of their service. I talked to they incharge also, but of no use.
This is only one experience with DHINGRA HONDA dealer Navada, New delhi. People working there are seriously not capable of doing anything serious on Activa rather than little serviceing and washing.
I was planning to but a Honda stunner also, but I can not think of going to service station which does not have any capable man.
Dealer code: DL 010008,
Invoice no: 09IW03627, Inv. Dt: 16/07/2009,
Customer Code: CU15077, Cust. Name: Jagdish Singh, 745 Ph-2, Sec 13-B, Dwarka, Delhi
I used to do servicing and all on Honda dealers only. But last 2-3 experiences were horrible.
My activa was consuming the engine oil little fast. So they advised for engine repair. It cost me around 6+ thousand. They serviced the activa engine on 16/07/2009, after keeping the activa for around 7 days.
After this, bad time of activa started. After 7 or 8 days. The new piston got choked in between the road. They refused to do anything because they don't have any guarantee/warranty of their service. I talked to they incharge also, but of no use.
This is only one experience with DHINGRA HONDA dealer Navada, New delhi. People working there are seriously not capable of doing anything serious on Activa rather than little serviceing and washing.
I was planning to but a Honda stunner also, but I can not think of going to service station which does not have any capable man.
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-----Original Message-----
From: Bhatti, H.J.
Sent: Tuesday, January 20, 2009 1:34 PM
To: '[protected]@innovativehonda.com'
Cc: '[protected]@gmail.com'; '[protected]@yahoo.co.in'
Subject: Dio GJ 1 D7436- Revised Proposal for CDI & Shock absorber replacement - A Pre mature Failure. Job Card no 27329 dated 19.01.2009 (AMC Service Coupon 043841)
Dear Mr.Ashvin
Dear Mr.Divakar Joshi.
Manager Customer care.
Innovative Honda,
CG Road, Ahmedabad.
dear Sirs,
This refer to above subject matter and my yesterday Visit to your workshop for Normal Servicing of Dio GJ 1 D7436 vehicle.
Pls find following fact of services Provided by you and Surprise charges you recover from Customers.
These is Third event in 15 month 2008 and 2009 that you make compulsion and Lead to pay Exorbitant replacement charges from customer even after vehicle are okay and Normal in Order vehicle while giving you on Normal "Annual Maintains Contract"
Your exorbitant and Negotiable charging Pattern to customer is three time Normal Consumable Billing and One Major Parts replacement Valuing Rs.2500 Bi;;in.
With run of this vehicle by a Student only Engine Parts Consumed & replaced is summing up to Rs.10000/= which is contributing to total cost of Engine.
However in yesterday case
1 While Normal AMC Service Vehicle was in order and Estimated for Normal Gear Oil, Crankcase Oil Change and Gasket set due oil leak through Joint with Proposed Value do Aprox Rs.300=00
2 Delivery of Serviced & Washed vehicle was taken in good faith and trusted Honda Innovative Loyalty. (Invoice 08IW27418)
3 While driving at your Premises it self it surprises & noticed that Vehicle has sever Engine Issue and it giving Eexecive Notice from engine and not picking up the speed of vehicle.
4 Upon reporting the issue, the their were lot of internal level of responsibly within Innovative Hand Service center.
5 In my presence the service issue Was Concluded from Mr.Ashvin / Mr.Divakar Joshi there great goofing up in service and Workshop side and was not acknowledge communication with undersign for the surprise parts replacement. Proposed Part replacement noted on Job Card No 27329
6 Today ie20th Jan while in dialogue with Mr. Ashvin the Replacement Items are reduced to two Only A-CDI, B-Front Shock absorber Proposing Rs.1750=00
I would like to kindly address you fourth time that my below mail is self explanatory of similar event of april 2008 for which I paid third time to innovative Honda on his Recommendation. Can you please advise that why every time on Normal, Okay, and Well functioning system acknowledge receipt of Normal running Vehicle are getting Major Parts replacement/surprise Bill are raised and Make customer Compulsion & miserable to drain Money from Loyal Schooling Customer. I had already Paid above invoice charged to me for the vehicle in order while delivery.
Why I shall pay for the Normal services to Major Part Replacements ?
Innovative Honda Leading us to take up or escaling this issue to higher level or to drag us to law of court.
Awaiting your Warm response for customer delight.
Thanks & Regards,
Harshukh Bhatti
Sr Executive, services, ITS, Naroda (Warranty Claims & Sp Pricing) Ingersoll Rand I Ltd.,
Ph[protected], Mob-[protected], Email- [protected]@irco.com, 21-30, GIDC, Naroda, Ahmedabad-382330
[protected] Forwarded message[protected]
From: <[protected]@ap.irco.com>
Date: Fri, Apr 4, 2008 at 3:01 PM
Subject: Dio GJ 1 D7436- gear train Pre mature Failure at Clocked Hrs 21000km
To: [protected]@innovativehonda.com
Cc: [protected]@gmail.com, rishabh bhatti <[protected]@rediffmail.com>
Dear Officer,
My daughter's Vehicle has Put on Normal servicing per your recommendation.
yesterday surprise to know that Vehicle has got abnormal noise from
gear Box and seeking Gear train Replacement.
Generally for any Reciprocating Machine's In - built lubricant
immersed gear train never have premature failure or High Noise level.
The Company Like Honda Have High rating of Product Confidence and
Customer delight.
Such a Manufacturing defect shall lead Customer to unpleasant status
of Customer services.
I had reported the Manufacturing Defect event to Bangalore and Pune
Customer Center for FOC Services ..
All Clocked Hours are handle with Innovative Honda- Ahmedabad Services only.
Pls Look-in to it ASAP.
with best Regards,
Harshukh Bhatti
Sr .Executive - Services
( Warranty Claims & Sp. Pricing)
Ingersoll Rand India Ltd
21 -30 GIDC Estate, Naroda
Ahmedabad 382 330
India
Office +91.79.22847255
Mobile +91.[protected]
Fax +91.79.22820177
Email: [protected]@irco.com
Website: www.irco.com