[Resolved]  Honda Cars — Careless Service

Dear Mr. Worell,

I am writing to you with much of disappointment and with lost of difficulty

I am owning a honda city zx since july 2007, (DL 4C NC 1455)
I recently had my care service on 1/11/2009 from Courtesy Honda (Lally automobiles Pvt Ltd), Wazirpur , Delhi centre.

As my care had run around 40,000 km it was major service which need be done. I had also requested for my battery check up and few other things that i required in my car.
The car was serviced and OK status was given by the service centre/

But after having the bills cleared when i started my car its battery was not functioning properly with in few minutes the battery was drained out. because of which i got stuck in middle of night at some place

But the biggest shock had come today, where my life was also at risk and i could have killed of burned down in my car as, while running suddenly the fuel of my car started leaking out of car due to careless work done by the Lally automobile people, as the engineer had not tighten the locking of the fuel pump with the tank properly. The tank was full
I had to get out of the car and stand in a safe place after nearby vehicles alerted me of this malfunctioning in my car.By this time my whole fuel tank got emptied

Above that when i went to ask for clarrification the senior most person was not present at the service station and other representative refused to give me the contact numbers of their seniors. I even called your office at OKLHA where your secretory of told that you are unavailible, i asked for Mr lally he was also unavailible & neither they have given me their contact IDs, nor any of the other senior me. i guess no one is willing to have feedback and respond to a customer

Now i am afraid that what situation i will be in when i am going to drive my car again, unless i get it properly checked by other service center which are not courtesy by name only

hence, after a debate i managed to got your id and thought may be you should know that & hope that is not a regular practice happening by your concern.

I would also like you to know from Honda which makes one of the most technologically advanced car, have such after sale service center which not only risk the life of a customer but also does not have courtesy to take feedback from customer servicing their cars. As they never called me for my feedback and was unwilling to have one when i tried the senior people to know about what their centers are doing.

This attitude of COURTESY HONDA representative had made me very much disappointed and i will try not to recomend or use your service again.


The only thing right was attitued and professionalism shown by your onsite employees specially Mr. Abhay Sharma, who was concerned for my car and me by not only getting my car rectified but having it checked again personally.

But i guess if top management is unconcerned the efforts of junior looks like a cover up operation.

As a dissatisfied customer of Courtesy Honda