Honda & Michelin — MICHELIN TYRE OF NEW HONDA JAZZ GOT BURSTED

Address:

West Bengal

On 1st of August i had purchased Honda Jazz(Select) with Michelin Tyre on it, from Pinnacle Honda,Kolkata. When i bought the car i was told that there is no warranty on tyres. Within a week right side of the front wheel got bursted from the side wall. I was very shocked to see such kind of damage to a new tyre and that too of a company like Michelin. I was very disappointed. I got it repaired from a local shop on the very same day as i was not sure about the quality of tyres and thought that my other tyre might also get bursted. I thought of complaining but i had no idea where to complain as i was informed that there is no warranty on tires.

On 3rd of September i went to Pinnacle Honda for the 1st service and then i complained regarding the tyre to my service advisor. He told me to take that tyre and show it to any Michelin Tyre Shop but when i told him that i got it repaired locally, he told that now nothing can be done. He told that if it was not repaired it could have shown to Michelin People and i told him that i was told that there is no warranty of tyres that is why i got it repaired outside. I had no option except doing this as i felt unsafe travelling without spare wheel. In the evening when i received the car after the service i found the left front tyre was cutoff and immediately complained it to the service advisor. He told it was already there when i gave the car before the service. This cutoff was not there at all as i am 100% sure i have not met with any sort of accident due to which my tyre can get damaged. I was not ready to accept the car with that tyre but the service advisor kept me telling that it was from before as there is no such place in there workshop where tyre can get damaged. I asked them how is it possible with a new tyre like this but didn't got any answer. He then told me that they will complain it to Michelin and if possible they will help me replacing those tyres. They told that its the beginning of a new month so its not possible right now to complain right now and they will forward this complain next week.

I got the feedback call from Pinnacle Honda where i complained them regarding the issues i had with two of my tyres and they told that they will forward my complain to the respective department. I feel very disappointed as these sort of issues were not expected from a brand like Honda and Michelin. I feel that i have been cheated or there has been something wrong with the quality of tyres. I want all of my five tyres to be checked and get them replaced if there is anything wrong with the quality of tires. My car has recently crossed 500km. I request Senior Honda/Michelin Executives to look into this matter and help me to come out of these issues. The car is under my mother's name, Mrs.Swati Arora.

Shivam Arora
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