[Resolved]  Honda Two Wheelers — Poor service from Dealer

Address:

Pune, Maharashtra

I was promised the delivery of my Honda Unicorn Dazzler on date: 10.09.2011.
When i went to collect the bike in the evening on 10th i was told by the manager that they have not received the disbursement from my bank. But i was sure that my bank (HDFC bank) had already disbursed the payment, since i had received a mail as well as a message of the same. On my showing the message from bank to the manager he decided to look into it, and came back saying that they had not received the payment, nor any letter of disbursement. Finally i demanded to cancel the booking and asked them to return my down-payment money. After listening to this, they were able to find the bank disbursement letter from somewhere and saying sorry for the trouble gave me the delivery of bike. But they said that the bike is still to be registered with the RTO, and also did not provide me the invoice number, invoice copy, insurance papers, warrenty card, customer book, extended warrenty book and the vechile number of the coming Friday date:16.09.2011. This i accepted as the manager requested several times and I felt pity for him. But again I was wrong to have trusted him.

Now, on Friday, i did not get any of the above commited documents, and i was shocked to know that the manager had put the delivery date of my vechile as 14.09.2011 instead of 10.09.2011, and then i again was told to wait till 21.09.2011. I waited, just because i had no time to go and fight. Finally I got the vechile nomber on 21.09.2011. I still had to wait to get the documents the next date 22.09.2011. That too without the extended warranty book, warranty card, H2W roadside assistance card, which i was told to get from the sales manager who had sold me the bike, who was absent that day, so was told to come next day.

Now this was more than i could take, and i started to shout, and the concerned back office assistant shouted back at me. But she finally was at fault and had to do give the balance documents to me (again, i dont know how they managed to get it, which they were not able to give without the sales manager).

So finally after facing such a mental harassment i could buy my bike. The executives, managers and the back office assistants lack professionalism and are very rude to the customers once they know that the sale has taken place and the worst when it comes to customer treatment.