[Resolved]  House Full — Defect in Goods and deficiency in services

Address:

Mumbai City, Maharashtra

I had purchased 1. george book case and 2. andrew office table on 17/06/2012 from House Full, worli showroom. The delivery form no. 3443 for the same was issued with delivery date 26/06/2012 and assembly date 27/06/2012.

I have to call House Full executives for ensuring installation being done on 27/06/2012, which he was not confirm despite it is being mention in Home delivery phone.

Top panel of andrew office table is damage. Overall fixing done by House Full's carpenter is not good. There is no proper alignment of door/drawer.

It has been promised by House Full officials that the damage panel will be replace within 7 days.

I have been following with House Full offices repeatedly . They are giving false promises as to replacement of penal and keep me on hold very long. It seems that they do not have system in place nor you have trained your officials how to handle customer's complaints. One of executive asked me to co-ordinate with their carpenter??!!


Three contact numbers were mentioned in your delivery form; two mobiles ([protected] and [protected]) both are not reachable; and 65618701 is difficult to get through, sometime it is engaged or sometime nobody bother to attend the same.

Nor their store manager Pravan ([protected]) is not answering calls. It is answered by his colleagues answer who are not able to provide any solution.