[Resolved]  Housefull International Ltd — Inferior Quality products supplied

Address:

Mumbai Suburban, Maharashtra

Dear Sir/ Madam
On May21,2012 there was an advt in Mumbai Mirror by Housefull furnitures about discounts offered on furniture by the company
On visit to the vashi showroom of Housefull International Ltd, we were told by the sales execs that it was the last day of the discount offers
(The offers are going on till date). We immediately bought Alice Sofa set (3+1+1), Cameroon Double bed, Cedar 2 door wardrobe and Zabel Coffee table.
I made the full payment of these products on the same day as we wanted to avail the discounts which as per the co. executives were available for the last day. We requested the executives at showroom not to deliver the products as we had sold off our residence then and we where to shift to new place kamothe as we had not got the possession of our new flats by the time we had bought the furniture
We got the possession of our new flat on July 15th and then we requested housefull International vashi showroom to deliver the products.
(I had to visit personally to request to deliver the products as office phones of vashi showroom are always NOT REACHABLE!)
Somewhere during the end of July Cameron Double bed, Zabel Coffee table and Alice sofa set were delivered at our Kamothe residence
After few days the carpenter from Housefull International Ltd came for Installation of the furniture
He Installed the double bed which was decent in quality.
While he unpacked the Zabel coffe table for installation, we found that it was of inferior quality and the sunmica was already torned out
I wrote a note on the visit report of the carpenter that the table is not of good quality. He also took photograph of the same which he was to show to the Vashi showroom manager. We requested him not to install the sofa set as there was some work going on at our drawing room and there was no space available for the sofa set.
After completion of the work we unpacked the sofa and found out that it is also of inferior quality and torn out from many place
I immedialty tried calling vashi showroom of Housefull International Ltd on there number [protected] and again it was NOT REACHABLE
I gave a written compliant letter to Mr.Nazim - Manager of Vashi showroom on 08/08/2012 that I have no further confidence on the products supplied by Housefull furniture Ltd and requested them to return the inferior products i.e. Alice sofa set and Zabel coffee table as I cannot afford to spend Rs.23500/- for such inferior quality products. I requested them to refund my money
Mr.Nazim told me that he will get the products verified at my residence within 2 days and do the needful,
No-one visited my place as promised by Mr.Nazim. I re-visited the vashi showroom on 18/08/2012 with one of my friends and raised my concern to Mr.Nazim. He acknowledged the fact that he forgot to forward my complaint to his head office since 08/08/2012. Subsequently some executive visited my place on 20/08/2012, verified the quality of the products and might have reported to his office
Mr.Nazim requested me to revisit their showroom and check if the inferior quality products can be replaced by some other product
I re-visited the showroom but since I don’t have any confidence on furniture sold by Housefull International Ltd, I requested him to collect the sofa set and coffee table from my residence and refund me Rs.23500/-
I wrote mail on 27/08/2012 to customer service ID of Housefull International Ltd and requested for the refund of My money. I wrote reminders on 29/08/2012, 30/08/2012 and 31/08/2012 and last mail being sent on 05/08/2012.
But till date the Housefull International has not refunded my money
Also inspite of repeated reminders they have not yet delivered Cedar 2 door wardrobe
(Please note that during the above issued I tried to call the Vashi Showroom of Housefull International Ltd numerous times on no. [protected]. The number is always switched off by the showroom authorities)

I request the consumer complaint forum to help me ;
1. To return back Alice sofa set and Zabel coffee table which are of very very bad quality and lying at my home and help me to get the refund of Rs.23500/- which I paid on 21/05/2012 .
2. To assist me for delivery of Cedar 2 door wardrobe.

Baljit Singh
[protected]