[Resolved]  Housing Loan — Please give information (Home loan A/C no:[protected]

Dear Mr. Praksh,

In this era of fast electronic communications, does it take this much of time to get this information. Neither Bank is confirming whether due to oversight cheque was not presented nor giving information if it got bounced ( I need scanned copy of bounced cheque).

In case cheque got bounced ( for which I am doubtful), no one cared for more than a year to communicate the same to me either at my correspondence address or permanent address of Dehradun which is available with the Bank. What the recovery department has done from the Bank in this regard ?.

Please provide the information at the earliest .

With Warm Regards,

Arun Kumar Sharma

From: Arun Sharma/Marketing HC/BIOCON
Sent: Wednesday, August 05, 2009 6:04 PM
To: 'Nithya.[protected]@hdfcbank.com'; Prakash.[protected]@hdfcbank.com
Cc: 'arungwari'; 'Manju.[protected]@hdfcbank.com'; 'Sangeeta.[protected]@hdfcbank.com'; '[protected]@hdfcbank.com'; 'mahesh.[protected]@hdfcbank.com'; 'Arun Kumar Sharma'; Arun Sharma/Marketing HC/BIOCON
Subject: RE: Please give information (Home loan A/C no:[protected]

Dear Mahesh,

As per your SMS and our subsequent telecom there was once cheque bounce against June 2008 EMI of my housing loan.( ICICI cheque no 123037). I have checked my account and this cheque has not been presented by the bank.

In case you have evidence of cheque bounce please provide the same. If due to oversight Bank has not presented the same, I expect bank to admit by confirming through mail and collect new cheque from me immediately.

With Warm Regards,

Arun Kumar Sharma

From: Arun Sharma/Marketing HC/BIOCON
Sent: Tuesday, August 04, 2009 12:49 PM
To: 'Nithya.[protected]@hdfcbank.com'; 'Arun Kumar Sharma'
Cc: 'arungwari'; 'Manju.[protected]@hdfcbank.com'; 'Sangeeta.[protected]@hdfcbank.com'; '[protected]@hdfcbank.com'; 'mahesh.[protected]@hdfcbank.com'
Subject: RE: Please give information (Home loan A/C no:[protected]



From: Arun Sharma/Marketing HC/BIOCON
Sent: Tuesday, August 04, 2009 12:48 PM
To: Arun Sharma/Marketing HC/BIOCON; 'Nithya.[protected]@hdfcbank.com'; 'Arun Kumar Sharma'
Cc: 'arungwari'; 'Manju.[protected]@hdfcbank.com'; 'Sangeeta.[protected]@hdfcbank.com'; '[protected]@hdfcbank.com'
Subject: RE: Please give information (Home loan A/C no:[protected]

Dear All,

I need to be sure about proper custody of my sales deed against which I took above mentioned housing loan. Please provide me list of documents held with HDFC bank.

I am ready to pay the applicable charges for the same.

I could not get any response for my below mentioned mail.

With warm Regards,

Arun Kumar Sharma

From: Arun Sharma/Marketing HC/BIOCON
Sent: Monday, June 29, 2009 1:30 PM
To: Arun Sharma/Marketing HC/BIOCON; 'Nithya.[protected]@hdfcbank.com'; 'Arun Kumar Sharma'
Cc: 'arungwari'; 'Manju.[protected]@hdfcbank.com'; 'Sangeeta.[protected]@hdfcbank.com'
Subject: RE: Please give information

Dear All,

After this mail and Nithya’s initiative, couple of people from HDFC gave me a call on my mobile. Someone called me from HDFC housing loan section and informed that they are taking scanned copy of sales deed from Gurgaon office and someone will call me in next 10 days time so that I am able to go to Bangalore office and get the letter.

Since then nobody cared to talk or remained in touch. It does not take this much of time to get the scanned copy from Gurgaon to Bangalore and issue the letter.

Now I have decided not to collect this letter from HDFC. I am arranging funds to close my loan and then collect my original sales deed from HDFC Bank.

Let me be very frank- the response from the bank was very disappointing in this regard, nobody cared for responding to my mail and even courier letter. I never imagined that customer care will be of so least priority for such a reputed bank.

Now I humbly request all concerned not to give me a call ( mobile/ landline) in this regard.


Regards,

Arun Kumar Sharma



From: Arun Sharma/Marketing HC/BIOCON
Sent: Wednesday, June 03, 2009 12:44 PM
To: 'Nithya.[protected]@hdfcbank.com'; Arun Kumar Sharma
Cc: arungwari; Manju.[protected]@hdfcbank.com; Sangeeta.[protected]@hdfcbank.com
Subject: RE: Please give information

Dear Nithya,

Please help me in getting a letter ( Details mentioned below). This is sent by me as a request by courier today, however through mail, you can facilitate the same faster.

Regards,

Arun Kumar Sharma
[protected][protected]-----
To,
HDFC Bank Ltd, No. 548 /D, Maruthi Mension,
IInd Floor, CMH Road,
Indiranagar, Bangalore .560038
Date: 28.05.2009
Sub: Request for a certificate from the bank giving details of the land / sales deed against which loan was taken for the purpose of mutation of the land.
Ref: Home loan A/C no:[protected]Earlier Home Loan A/C no 3ALA 2481866-Centurian Bank which subsequently got merged with HDFC Bank Ltd).


Dear Sir,
Since above mentioned loan was taken for a piece of land mentioned above for the purpose of construction of a house. I have applied for mutation of the land in Tehaseeldar’s office in revenue dept of Dehradun. For this purpose we need original registration papers of the land which are pledged with your bank.

My advocate who is handling/representing my mutation has suggested me to procure one letter mentioning the following:-

Loan Taken by Arun Kumar Sharma S/O Shri Kanhaiya Lal Sharma resident of Gangotri Vihar, Village Sewla –Kalan, behind 36KV power house, West Canal Road, Dehradun. (As mentioned in Sales deed registered, which is in your possession).

That the Registration papers are with with Bank.

The buyer: Arun Kumar Sharma S/O Shri Kanhaiya Lal Sharma
Seller: Shri. Mahboob S/O Mohd. Sadheeq resident of Bharuwala, Clamentown, Dehradun.

Date of execution of Sales deed: 01/07/2005
Details of the land: Khasra number 206, Area 3024 Square feet or 336 Square yards situated at Mauja Bharuwala Grant, Cant Area, Clementown, Dehradun. (All above required are part of registered sales deed pledged with your bank)
Please issue this letter at the earliest so that we are able to complete mutation formalities at the earliest. My correspondence letter is mentioned below:-
Arun Kumar Sharma
Biocon Ltd, Healthcare Division, Tower 2, Ground Floor, Semicon Park,
Electronic City Phase 2, Bangalore 560100.Email: [protected]@gmail.com; arun.[protected]@biocon.com, Phone[protected]Resi), Mobile [protected]







From: Nithya.[protected]@hdfcbank.com [mailto:Nithya.[protected]@hdfcbank.com]
Sent: Friday, May 29, 2009 12:44 PM
To: Arun Kumar Sharma
Cc: arungwari; Arun Sharma/Marketing HC/BIOCON; Manju.[protected]@hdfcbank.com; Nithya.[protected]@hdfcbank.com; Sangeeta.[protected]@hdfcbank.com
Subject: Re: Please give information
Importance: High


Mr. Sharma,

Your loan has been transferred to us and your loan account number has changed. The cheques that you have issued to us, will get exhausted by July, 2009.
You can get in touch with Mr Prakash at [protected], for further details on your loan.

There was also a communication sent to the address that is maintained in your loan records.

We will try and get you the details at the earliest from the branch side as well.

Assuring you the best of services at all times...


Thanks and Regards
Nithya

Relationship Banking Head
HDFC BANK Ltd
Koramangala
[protected]
Arun Kumar Sharma <[protected]@gmail.com>
05/29/2009 12:27 PM To Sangeeta.[protected]@hdfcbank.com, Manju.[protected]@hdfcbank.com, Nithya.[protected]@hdfcbank.com

cc arungwari <[protected]@gmail.com>, "Arun.[protected]@biocon.com" <Arun.[protected]@biocon.com>

Subject Re: Please give information






Dear Ms.Sangeeta,

Please provide the details once you are able to check it with concerned Dept.

With Warm Regards,

Arun Kumar Sharma

On Wed, May 27, 2009 at 3:38 PM, Arun Kumar Sharma <[protected]@gmail.com> wrote:
Dear Sangeeta,

I took housing loan From bank of Punjab Limited Dehradun ( Which subsequently merged with Centurian Bank -that further got merged with HDFC Bank) in 2005. Details of my housing loan account number are:-

Home Loan A/C: 3ALA2481866

Now I need to send cheques against my monthly installments of the housing loan . Earlier ( In 2007) these cheques were deposited by me at Dehradun Branch. Please help by informing me the followings:-

1. Cheque should be in whose favour
2.To which branch or Bank ( with Address) I should send the cheques.

For last 2 hours I have been trying to reach[protected]/85 numbers to seek clarity. No one is picking up the phone and your call centre is having only this as number for Home loan inquiries.


With Warm Regards,

Arun Kumar Sharma
Biocon ltd
HDFC Account No: [protected]

Address: Flat No NA 1-34, 3rd Floor, Vijay Enclave, SRS Nagar, Behind IIM, Bannerghatta Road, Bangalore 560076.
Phone[protected]R)
[protected]

[protected] Forwarded message[protected]
From: <Richa.S.[protected]@hdfcbank.com>
Date: Thu, Apr 30, 2009 at 8:13 PM
Subject: Change in Relationship Manager_HDFC Bank Ltd.
To:
Dear Sir/Madam,

Greetings for the day.

would like to inform you that I am moving out of the bank for good. A new Relationship Manager (RM) will be assigned to you from 1st May'09.

The new RM will be introduced to you in a weeks time. In the meantime, for all service related issues and any other queries please contact the Service RM, Ms. Sangeeta @ [protected] or [protected].

Please mark all your service related mails to Sangeeta.[protected]@hdfcbank.com and Manju.[protected]@hdfcbank.com

The Bank will continue to extend its best of services to the best of its ability.



For any feedback or escalations please write to the manager Ms. Nithya Sambandham at Nithya.[protected]@hdfcbank.com




Thanks & Regards
__________________________
Richa Singh
Relationship Manager
HDFC Bank, Koramangala.
Mobile: [protected].
Ph. No:[protected].