Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

Dear Sir/Madam

I have booked HP cyliinder for refil from 45 days.it was due on first week of july . I have been to the booking office
thrice ,made numerous phone call. they tell me delivery person is not available. Ramji khimji talegaon is making
people come to their godown and que for 1-2 hrs everyday .this has become a means of saving money as they
find it cheaper for people to come and pick up cylinder.Ramji Khimji also makes compulsary to buy gas stove
from them for new connections. it cost Rs 8000 to 12000 for getting new connection. could you kindly look in this matter as I feel this is against law.

Regards
Rajendra bhegde

I m from patna ,raja bazar,my consumer no. is D-8697.I have booked my gas number a month ago but still not got the cylinder. I am very much frustated by your slow service.Its my request to your company to be active in your duties and to provide fast service .

This happened during our trip from navi Mumbai to Bangalore for a business trip.
We Started Tuesday night 20th July 2010 at 8:00 P.M from Navi Mumbai for Bangalore- destination -Electronic city Bangalore. Car - Ford Fusion (P) .
First Stop was at HP Pump near Khargar where we topped up the Fuel Tank .
We Were doing good times till hubli which we passed around 3:30 A.M. Fuel was getting really low and we wanted to refuel. I spotted one HP (looked new) on the opp side, towards mumbai (shigaon) of the road, near the Bankapur toll naka (abt 10-15 kms before).
We were the first at the Pump as the attendants were also not around . We got them after banging on the glass door inside the cabin where they were sleeping. After 10 minutes we had filled 41 litres of Power Petrol @ 59Rs. Per litre.
Now, starts the Trouble!! I tried to crank the car after the fuel was completely filled up. My car started ,shuddered and stopped. After that the car just refused to start. This is around 430 am
Called the petrol bunk attendant to complain about the situation and to which he refuted and confidently said the problem is with the car only.
Then we started thinking what could have gone wrong as I had come from bombay till here covering around 600 Km and suddenly after filling up,the car wont start.
We initially suspected battery problem, but the voltages and everthing was showing ok. Tried push starting that too did not work!
I feared the worse !
It was about 4:30 A.M in the morning. we franatically tried calling ford service helpline ( their main road side assistance help line number was switched off!!) some how managed to get on the phone the Metro ford service guys at Hubli, explained the problem to them and they said they will be on their way in about an hour or so, which they did couple of hours later. They also suspected battery problem. Infact they were almiost sure about it.
Meanwhile, I rechecked my batteries and I could clearly see the battery showing about 12 volts and not going below 9 volts wile cranking also rest of the battery operated stuff worked fine.
Tried push starting for 3-4 times and gave up..again tried cranking innumerable times and gave up.
Since I had the OBD connected to the laptop i quickly scanned for any DTCs, but that was all ok, there was no error codes.
Meanwhile , we just checked the smell of the petrol in car and it smelt weird, almost like kerosene or whatever but definitely not like petrol, immediately we lodged a complain at the HP call center IVR and also called the local bunk Manager/Owner.
Some local guys also confirmed that the petrol might be culprit. The manager arrived and he was all like there is no problem with the petrol here and we all regularly check and the HPCL guys also visit and bla bla bla...

The metro ford guys also arrived till then , it was almost 7:30 in the morning, We were tormented by out plight, exhauhested will all the yelling which was going on, and we had no clue on what kind of mess we are getting into.
The ford guys opened up the fuel connector pipe near the engine and cranked the engine, what came out of the pipe was shocking!
It was water and not petrol !
He immediately told that there is water in the tank!
We really got wild and started confronting the manager who was in no mood to accept what he just saw. Which he later then accepted as there was all proof in front of him to prove that there was water in the petrol filled in our tank.
In all the commotion we quickly asked the ford guys what level of damage this might have caused to the engine and how do we get back on the road again.
He said the car has to be towed down to their service station (about 60 kms opp way) , the fuel tank , the spark plugs all has to be cleaned and then only it will start.
We had no other option but to have the vehicle towed back, meanwhile a temporrary settlement was made between the manager of the petrol bunk and us that he would refund the money of the petrol we filled and all the labour cost of the cleanup job.
We had to be in b'lore the same day, so we reluctantly agreed for the same and took the photos etc. and were on our way to metro ford, hubli. It took about 4 hours to undo the mess. And we were finally able to hit the road by 2:00 Pm and reached Bangalore Electronic City by 7:30 P.M.
We missed our Appointment with our customer in Bangalore and had to reschedule the same for the next day. This was the most frustrating time we have ever had . We fill petrol regularly from HPCL and now we are quite afraid to continue to do so after this horrifying experience.
We are writing this to inform you that we are taking Legal measures against HPCL and going to the Media with this ordeal we had to go through - Our Precious time wasted stranded on the highway ; Fear of being attacked in an isolated place on NH4 in the darkness of the night ; Our Car Damaged due to adulterated Petrol ; prospect of Losing our customer due to the delay in attending the meeting.
We also fear long term damage to our car which we are most concerned about.

Dear Sir,

We, the consumer at Pampore want to highlight some points towards your goodself

1. There is no availability of HP GAS at Pampore for which the consumers had to suffer a lot and had to procure the Gas from black by incurring extra money.

2. There is no GAS AGENCY from your side at pampore that could made the gas available right on time.

3. There is a GAS REFILLING PLANT at Pampore itself where from the supply of the gas is made available to the whole Kashmir Division. But unfortunately, no provision for supply of Gas is available for the pampore itself as we have provided the land for the said GAS REFILLING PLANT.

Keeping in view the above mentioned facts, we the people of pampore request your goodself to kindly look into the matter on priority as a speical case either by opening HP GAS OUTLET or by opeing GAS OUTLET COUNTER at GAS REFILLING STATION Pampore so that the people of pampore may not suffer any more.

Hoping an early expeditious action at your end.


Regards

Mushtaq Ahmed Rather
Mob. No. [protected] / [protected]
e-mail id : [protected]@gmail.com / [protected]@gmail.com

Sir,

I the undersigned Santosh was a regular customer of HP Petrol Pumps. This complaint is regarding filling less quantity of petrol & unnecessarily spilling the petrol over the tank it is happening regularly by pump operators at Marathalli next to Brand factory.

When i questioned the spilling/filling less manager started misbehaving speaking bad words with his workers and beat me also. Lot of people witnessed the same.

This is the second time i am facing this problem. This you can try it your self . Go with a vehicle which doesnt have a fuel gauge/indicator and ask him to fill petrol of 300/- or more, he will try to divert your attention by asking change or something other by the time you look around the filling of the petrol is finished,

Such kind of service and fraudulent behavior in pumps baring your company name only serves the purpose of tarnishing the company name and alienate customers from visiting HP pumps when given a choice. I personally have headed to advices of my friends and stopped visiting HP pumps in other parts of the city where there is a choice.

Please treat this as an official complaint and take action as appropriate.
Waiting for your reply and action.

Thanking You,
Santosh

dear sir,
iam a consumer of hpcl con no is 637887 of sri venkateswara enterprises mes road bangalore -13 tel no[protected] .i have booked the refill long back some ten days
back.every time it takes more than 30 days to get the next cylinder even after booking
online over telephone and going personally to the distributor where as the indane dist
delivers the refill every 21 days please help me in this matter and oblige my contact
no is [protected] and my email add is [protected]@yahoo.com please do the
needfull
with regards
aslam

have applied for gas connection around 7 months before through agent.i Have also deposited desired fees & documents as desired but till now i have not received any paper regarding this.

My Personnel Detail as
Name : Hrusikes Panigrahi
Staying at Banswara
Mail ID:[protected]@yahoo.co.in

KARAN SINGH GAS AGENCY[protected]
Status Reopened
Subject Non acceptance of TVs IN at KARAN GAS SERVICE RAI BISWAMEEL DUE TO REGULATORS
Description SUB::
Non acceptance of TVs IN at KARAN GAS SERVICE RAI BISWAMEEL DUE TO REGULATORS
AND
NON AVAILABILITY OF PR [REGULATORS ] CASE OF AREA WISE TRANSFER DONE BY THE SURAJ GAS SERVICE KHARKHODA To KARAN GAS SERVICE RAI BISWAMEEL.

Res.Sir,
LPG DOMESTIC PR [ REGULATOR ] NOT AVAILABLE AT " KARAN GAS SERVICE RAI " SINCE FROM ONE MONTH RESULTING ALL ARE FACING AS UNDER :[protected]
NO. 1.COOKING PROBLEMS OF ALL FAMILIES DUE TO REGULATORS.
2.NON DELIVERY OF NEW CONNECTIONS DUE TO REGULATORS.
3.NON DELIVERY OF TRANSFER CASES AS AREA WISE DUE TO NON AVAILABLITY OF REGULATORS.
ALL SUBSCRIBERS ARE FACING THE DIFFICULTIES DUE TO NON AVAILABILITY OF PR [REGULATORS] IN THIS AREA AT RAI BLOCK AT " KARAN GAS SERVICE " WHICH LAND LINE PHONE NO IS[protected].
MOREOVER , YOU ARE REQUESTED TO SUPPLY THE LPG COOKING PR REGULATORS SOON AND AT YR EARLY STEP TO THE CITED KARAN GAS SERVICE OFFICE AT RAI [ BEESWAMEEL/ 20TH MILES GTK ROAD RAI ] FOR THE REMEDY .
WITH REGARDS !
-FROM : S S DAHIYA VPO BINDHROLI BLOCK RAI DT SONEPAT 131001 PHONE[protected] , EMAIL- [protected]@HOTMAIL.COM

Complainant
Name S S DAHIYA
Consumer No. TVs [protected] dt.06/07/10 Distributor KARAN SINGH GAS AGENCY[protected]
Address VPO BINDHROLI BLOCK RAI DT SONEPAT HARYANA 131001
Town SONIPAT State HARYANA
PinCode
Landline[protected] Mobile [protected]
Email [protected]@hotmail.com
Action History
[Closed] KUMAR ANITA[protected]/07/2010 01:25 PM
We do not stock of regulators at present and the information has already been given telephonically to the Sales Officer of the IOCL etc not to issue any TVs. In case still TVs are being issued, it is difficult for us to entertain the customers. Customers were advised to take TVs only after confirmation from M/s Karan Singh Gas for availability of regulators.
[Reopened] S S DAHIYA - 16/07/2010 01:58 PM
Res.Sir/Madam,
Please arrange for the supply of regulators to cited service dealer.
Thanks!
Reply With Quote
Complainant
Name S S DAHIYA
Consumer No. 308187 KKD Distributor KARAN SINGH GAS AGENCY[protected]
Address VPO BINDHROL
Town SONIPAT State HARYANA
PinCode
Landline [protected] Mobile [protected]
Email [protected]@hotmail.com
Action History
[Closed] KUMAR ANITA[protected]/07/2010 10:04 AM
Regulators have started coming and we will be supplying the same as per turn.
[Reopened] S S DAHIYA - 18/07/2010 04:00 PM
Rev.Madam,
TVs done on 06-07-10 & we have no alternate for cooking & both two cylinders have been deposited on cited date of transfer done on dated 06-07-10 if there is any alternate for cooking in rainy season then please advice me.
Thanks!


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This is a customer of HP gas service registured Under Laxmi Gas Service, Kurla. I booked the request for home delivery for gas cylender, but the agency is not ready & even not provided the home delivery on time. We are facing this problem from last two months. As acustomer we have the authority to get home delivery of cylelnder at home, but to get the gas cylender we need to visit the office of agency, and arranged the delivery by self. Agency not even responding for calls, not provided proper information regarding new office address, & not even provided proper information abt home delivery...We need proper help as we are consumer and provided proper amount for the goods...Please help..

Demanding more money rather than on bill for new connection and second cylynder requests. They are also not issuing connections if we dont buy a stove at their store... They have made me pay 4500Rs for new single cylynder connection with stove and gave reciept for only 1350Rs, when i asked bill for rest of the ammount or warrenty for the stove there is no proper responce, they told it is all that 1350rs bill only.

My Consumer No. is 681049 and HP Gas agency name is ANAND STORE AGENCY, PH NO 26873323 NETAJI MKT NEW DELHI-110023

I booked gas for home delivery on 04.07.10 but till today 12.07.10 not delivered. In this connection, number of times reminded to representative of said Gas Agency....

Res.Sir,
LPG DOMESTIC PR [ REGULATOR ] NOT AVAILABLE AT " KARAN GAS SERVICE RAI " SINCE FROM ONE MONTH RESULTING ALL ARE FACING AS UNDER :[protected]
NO. 1.COOKING PROBLEMS OF ALL FAMILIES DUE TO REGULATORS.
2.NON DELIVERY OF NEW CONNECTIONS DUE TO REGULATORS.
3.NON DELIVERY OF TRANSFER CASES AS AREA WISE DUE TO NON AVAILABLITY OF REGULATORS.
ALL SUBSCRIBERS ARE FACING THE DIFFICULTIES DUE TO NON AVAILABILITY OF PR [REGULATORS] IN THIS AREA AT RAI BLOCK AT " KARAN GAS SERVICE " WHICH LAND LINE PHONE NO IS[protected].
MOREOVER , YOU ARE REQUESTED TO SUPPLY THE LPG COOKING PR REGULATORS SOON AND AT YR EARLY STEP TO THE CITED KARAN GAS SERVICE OFFICE AT RAI [ BISWAMILES/ 20TH MILES GTK ROAD RAI ] FOR THE REMEDY .
WITH REGARDS !
-FROM : SARPANCH VPO BINDHROLI BLOCK RAI DT SONEPAT 131001 PHONE[protected] , EMAIL- [protected]@HOTMAIL.COM

Dear Madam/Sir,

This is to bring to your kind notice that I am having a HP Gas Connection number 609062 in the name of Vishal Sharma. We booked the gas a month back in June 2010, till date we have given umpteen number of calls but in vague. Also, we had no problems till last month and now when it is Panwar Gas Agency it has become hell. I have never been harassed so much till all my life by a Gas Agency. It is pathetic that you give dealership to such dealers who embarrass customers. Moreover, the distribution center is 15 kms away from Vaishali, so accessibility is limited. Can you help or do I have to move to Consumer Court? I fail to understand how can a brand like HP allow to tarnish their brand image like this. Also, can you help me know how can I transfer to Indane or Bharat, they have much better services.

Hope the action is taken and I am informed on [protected]@gmail.com. If not, I will make sure I escalate it further and get justice.

Warm Regards, Gunjan Raina; [protected].

NON DELIVERY OF GAS CYLINDER AFTER BOOKING

DEAR SIR / MADAM

I BOOKED GAS FOR HOME DELIVERY ON DATE 28/05/2010 BUT TILL TODAY 08/07/2010 NOT DELIVER
I AM FACING MUCH PROB DUE TO THIS TYPE OF SERVICE PLZ EMDETLY DELIVER GAS AT MY HOME MY GAS AGENCEY NAME SAROJ GAS AGENCEY SAROJ GAS AGENCEY DO VERY VERY POOR SERVICE AND NOT PICK THE PHONE MY CONSUMER NO - 704036

BOOKING NO 229391

REGARDS
HARKESH NEGI
[protected]
H.NO 400C GALI NO 22 UTTRAKHAND ENCLAVE BURARI
DELHI - 110084

One domestic gas cylinder refill was registered for consumer no - 607126 (Sai Gas - Ernakulam) under booking number 321988 on June 11, 2010. A cash memo number 21196 showing that the cylinder was delivered was recieved on 30th June, 2010 at 04:18pm vide SMS to telephone number [protected]. The refill is not recieved by the consumer till date. This seems like a case of misappropriation. Kindly look into this and take action.
Sincderely
C.Anil Kumar
Consumer Number - 607126.

My domestic gas regulator is found leakage.Conumer no 602831 dal date 29/7/97.Gas agency "Grah laxmi", Maharashtra, Hinganghat-442301.How to get free replacement?
---M. B. Karmakar.
Mob -[protected]
B-6 Basant Vihar
Gimatex colony
Hinganghat-442301
Wardha
Maharashtra

Dear Sir/Madam,
I have booked my gas cylinder by phone on 18 June and then after almost every 2nd day I kept calling to get my booking number and to know when gas will be delivered. They kept on saying that it will for sure be delivered tomorrow.
I am fed by by their lie, they are neither delivering gas cylinder nor telling me book number or there supervisor number, moreover when you ask for the same they are behaving in a rude manner and will ask to wait and put down your phone. It is happening continously almost every second day from the date of book. How can I know whether they have actually booked my gas or not if they are not ready to provide any help at all.

Please help me what to do, is there any place where I can highlight this matter so that some action can be taken against these highly irresponsible people.
Regards
Rohit Kumar Sharma
Cunsumer number 624341

AS I have come to know by other sources that Tyagi gas agency has been sold to other gas agency i.e, Panwar Gas agency Ghaziabad, sector-14, there has been no intimation from HP gas to consumers that the gas agency has been sold to other dealer. which is making the things messsss. the change in agency has resulted in non issue of previous pending gas supply which is not fair, the same should be rectified. and circurlation by HP gas should be made to all his customers so that they suffer less.

Even after booking for last 45 day I am landing with no gas cylinder. HP gas has to look into the matter at the eraliest and do the needfull.

I booked my cylinder on 6th June by going to their office personally. Since the cylinder had not arrived I went again for reminding them on 21st June. Today on 26th June at 2.00 p.m. they have delivered the gas cylinder with new price hike RS. 348.45 paise and the date of order mentioned on the cash memo is 21st June. CAsh Memo amount is printed as 313.45 and a rubber stamp has been put separately as Rs. 348.45 This Dealer has been cheating on the clients from quite some time now. Since past 6 to 8 months, even after trying their nos. for hours, you will never get through. Booking can be done only when you go personally to their office. Surprisingly, when you visit their office, you find the phone lines idle, none of them are ringing, and we get them continously busy.

Why should i pay 348.45 when my booking was done on 6th June. Definitely, I want my money back. All the people of our locality are planning a signature campaign against this Dealer, M/s. Doshi Bros. (HP Gas), Wadala west, tel: 24175595, 24149678

Rita Somaiya
Consumer no.

I want to get new Gas connection for my home. When I approched nearest HP gas agency I was asked to pay Rs. 5700 that includes a new stove also. I want only gas connection without Stove because i have got a new gas stove as a gift during our new house warming ceremony. Is it mandatory to buy stove with new gas connection?? If not how to resolve this issue. i dont want to pay so much. Can anyone pls help me ???