[Resolved]  Hp - Pavilion 2601 Tx — For getting unexpected service at the Krishna Agency, Boring road, patna

Dear Sir,

This is to inform you that since December 2007 when I have bought the HP-Pavilion-2601TX laptop from your shop, I have been facing the problems regarding hardware and software of this computer but today I would like to divert your attention towards the display system and related problems as well as the service provided by your centre.

Around 15 days before, the display system of my laptop was repaired by your shop- Krishna Agency, Patna, but unfortunately it again got damaged within 1 day. So, I brought it again and it was repaired and I was assured by the service provider that there won't be any problem but AGAIN AFTER 1 DAY THE SAME DISPLAY HAS GOT DAMAGED.

The worst part of all these experiences was that there were following changes in my laptop after it got repaired from your center:

1. The battery now is charged only 73% in 15 hours and the percent charging remains constant even after it is plugged in. Apart from this just after when it was plugged out once, the computer got it's power off and with this the display also went. but earlier the battery was charged 100% within only 1 hour.

2. The computer has got a breakage type scratch near touch pad above DVD player.

3. The DVD drive does not open now.

4. The computer is very slow now and hangs frequently.


With all these complaints and experiences with your service centre , I request you to kindly consider my difficulties and suggest me now what steps should be taken to make my laptop better again.

I would like to mention here that currently I am a student here in IIT Roorkee and I don't live in Patna.I would be highly thankful to your kind advices.

Moni Kumari Gupta
F-24, Sarojini Bhawan
IIT Roorkee, Uttarakhand
Phone No-[protected]