[Resolved] HP Redemption Cell — printer is not received | |
To The CEO HP Redemption Cell c/o Innovative Incentives & Events Pvt ltd Sir/Madam We had send the DD of Rs999 for the Gift Package which includes UPS & ALL IN ONE Printer, but we have received only the UPS.Hence, would you please let us know the status of the Printer. Redemption Code is 6Z05ME4CM6. File No is 82319 Waiting for your prompt reply . Thank You Regards, Arunbala Rai cell No-[protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
HP- All-in-one printer — not received the material
Dear sir/Madamstill we have not received the material the docket no is[protected]
hp web redemption printer — non receipt of web redemption printer
i have purchased a hp computer and there a printer was free against web redemption vide compaq web promo file no 104521 but till date the same hadnot been received by meregards
banibrata
I had purchesed a compaq desktop computer on 14.01.09. Compaq SG3550IL, Prod # FK804AA#ACJ, S/N: INA8340NRW. I sent a draft of Rs. 999.00, vidn no. 080742, dt. 16.01.09. My redemption code is VAHN4A52CX, and file no. is 61809. I have received only UPS of HP by elbee courier, whose way bill nn is[protected]. But the HP all in one printer is not received till now. Please do the needful in favour of me.
Raju Basak. Millpara, Debinagar. Maynaguri, Jalpaiguri.
Raju Basak. Millpara, Debinagar. Maynaguri, Jalpaiguri.
I have purchase one HP Deskjet 1560 printer on 13.03.2009 from one of recognised Dealer at Pimpri, Pune, Maharashtra, India.The Printer given Problem on 1st day, the problem is this printer Print only FIRST DRAFT MODE, other such as NORMAL & BEST Mode is not working. Please note in this matter I have visit your Local Service Center and as well as email communication. But till date my Printer is not working properly, I Want your service engineer alongwith Re-placement of this Printer,
The followings are details communication with your representative over email day by day, this for your reference and awaiting your early action for this matter
((( DATE: 18.08.2009 9.30AM
to
Mr Ravi
HP Email Support Team
{ticketno:[[protected]
Subject: Re: RE: Re: RE: HP DESKJET 1560 PRINTER, NOT WORKING PROPERLY
Dear,
This has reference to you email dated 10.08.2009 regarding some stape for juging printer condition / set OK the said printer, but I am sorry to say that the printer has given same result like the ist day of Purchase i.e. only First Draft Print is OK, NORMAL AND BEST prints are blank.
I have done all your procedure as you written in the last email and also we have attached some picture for your ready reference, such as
TEST 1. This print page I have taken as per Window Xp Test page Print Procedure also note that, this print also pring only First Draft Option, I am trying another two Option also but, same blank pages are given.
TEST 2. the printer has print test page after following your first step, please refer attachment of Test 2 for your ready reference.
TEST 3: as per your 2nd step .i.e.
(((pleae refer Print another diagnostic page.
Press the Power button ( ) to turn on the product.
Press and hold the Power button.
Raise and lower the product cover four times while holding the Power buttonattachment, this for your ready reference.)))
after the above procedure, the printer has given print one page, the pages is attached as TEST3 for your reference and your inspection.
Last of all please note, my printer has given same problem as they started at the 1st day. I have taken all your sugession and follow all your step also note we have formated my windows Xp and again I re-installed Windows XP for getting better performance and trying to set OK my printer, but I faild and your all suggession and step I am tried but my Printer has not given me right result.
Now I am requesting you to please do not continue the same step by step procedure further, my only request to you please send your Service Engineer for technical Inspection or send Replaced my Printer with a New Tested OK Printer.
Regards
SANTANU SOM
On Mon, 10 Aug 2009 09:54:28 +0530 wrote
>
Hello Santanu,
Thank you for contacting HP Customer Care.
I understand that the problem persists. Also the self test page did not print properly.
>I apologize for your inconvenience. I realize the importance of this matter and look forward to providing you with the correct information.
Santanu, we are very close to say that the printer has a hardware defect.
So before that we need to perform the hardware troubleshooting on the printer.
I only request you to perform these steps to troubleshoot the hardware and if the problem persists,
Note: We will replace the printer for you in the next email interaction.
=====Hardware troubleshooting information==
Step one:
Run the automatic utility to clean the print cartridges
Use the following steps to clean the print cartridges with the automatic utility.
>Load plain paper in the input tray.
Open HP Solution Center using one of the following methods.
Windows Vista: On the Windows taskbar, click the Windows icon ( ), click All Programs, point to HP, and then click HP Solution Center .
Windows XP: On the Windows taskbar, click Start, click All Programs, point to HP, and then click HP Solution Center .
Click Open Toolbox . The Printer Toolbox dialog box opens.
Click the Device Services tab.
Click Clean the Print Cartridge(s) .
Follow the on-screen instructions.
Examine the test page that prints.
>If the print quality of the page is good, the issue is resolved.
If the quality is still poor, continue to the next step.
>Step two: Clean the electrical contacts
>The print cartridge electrical contacts might be clogged with ink and residue. If cleaning the print cartridges using the automatic utility does not resolve the issue, then try cleaning the electrical contacts manually.
>Use the following steps to clean the electrical contacts.
>Gather the following materials:
>Distilled water (tap water might contain contaminants that can damage the print cartridge)
Cotton swabs or other soft, lint-free material that will not stick to the electrical contacts
Clean sheet of paper
>Open the product cover.
The print cartridge carriage moves to the center of the printer.
Press down lightly on the end of the print cartridge to release it, and then slide the print cartridge out to remove it. Repeat this step for each print cartridge.
Place the print cartridges on a sheet of paper with the copper strips facing up.
CAUTION: Do not leave the print cartridges out of the product for more than 30 minutes.
Lightly moisten a cotton swab with distilled water and squeeze any excess water from the swab.
Gently wipe the print cartridge copper contacts with the cotton swab.
>CAUTION: Do not touch the ink nozzles. Doing so results in clogs, ink failure, and bad electrical connections.
Repeat this process until no ink residue or debris appears on the swab.
Lightly moisten another cotton swab with distilled water and squeeze any excess water from the swab.
Use the swab to clean the contacts in the print carriage, inside the product.
Either let the cartridge and carriage sit for ten minutes to dry, or use a new swab to dry the cleaned areas.
Slide the print cartridge into the product at a slight upward angle until you hear a snap indicating the cartridge is positioned correctly.
Close the cover.
Print another diagnostic page.
Press the Power button ( ) to turn on the product.
Press and hold the Power button.
Raise and lower the product cover four times while holding the Power button.
Release the Power button. The diagnostic page prints.
If the print quality of the page is good, then the issue is resolved.
If the print quality is poor, continue to the next step.
Close the product cover.
Align the print cartridges.
Make sure plain white paper is loaded in the input tray.
Open HP Solution Center using one of the following methods.
Windows Vista: On the Windows taskbar, click the Windows icon ( ), click All Programs, point to HP, and then click HP Solution Center .
Windows XP: On the Windows taskbar, click Start, click All Programs, point to HP, and then click HP Solution Center .
Click Open Toolbox . The Printer Toolbox dialog box opens.
Click Align the Print Cartridges .
Click Align, and then follow the on-screen instructions.
The HP Deskjet prints a test page, aligns the print cartridges, and calibrates the product.
Examine the test page that prints.
>If the print quality of the page is good, then the issue is resolved.
If the print quality is poor, please reply to this message and we will replace the printer for you.
Sincerely,
Ravi
HP Email Support Team
***Do Not Delete Service Ticket Number***
{ticketno:[[protected]]}
***Do Not Delete Service Ticket Number***
Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.
>
>Original Text
From:
[protected]@rediffmail.com
To:
[protected]@MAIL.SUPPORT.HP.COM
CC:
Sent:
08/10/09 04:07:23
Subject:
Re: RE: Re: RE: HP DESKJET 1560 PRINTER, NOT WORKING PROPERLY
>10 Aug 2009 09:15:am
>to
>Mr Ravi
>HP Email Support Team
>
>***Do Not Delete Service Ticket Number***
>{ticketno:[[protected]]}
>Dear,
>
>This has reference to your email dated 10th Aug'2009. Please note that after received you email dated 09.08.2009 I have opened two new cartridges and installed these to the printer and also as per your instruction alin the printer cartridges, then I taken test Print on Normal Option with print preview, but still then the print preview is Blank and as it is blank page print.And also note that I have tryed this printer with another computer but still the result is same.
>
>As per your today's email instruction I will trying the another test with this rejected Printer, but I know its happend the same result.
>
>I am awaiting for your Service engineer or replacement of this Printer as early as possible.
>
>Regards,
>
>
>
>SANTANU SOM
>
>On Mon, 10 Aug 2009 06:41:25 +0530 wrote
>>
>
>Hello Santanu,
>Thank you for contacting HP Customer Care.
>
>>I apologize for your inconvenience. I realize the importance of this matter and look forward to providing you with the correct information.
>Santanu, the warranty days left for your printer is 282 days.
>We will take only 3 or 4email interactions more and if we detect that theprinter has a hardware problem, we will replace the printer for you.
>As you said, the catridges have ink in it. So Santanu, now we will check the hardware of printer. If the self test page is printing fine, the hardware has no defect and the problem lies with the computer or the printer software or the application from which you are trying to print from.
>===Checking the hardware==
>Try printing a self test page==
>Press the Power button ( ) to turn on the printer.
>Press and hold the Power button ( ).
>Raise and lower the printer cover four times while holding the Power button.
>Release the Power button ( ). The self-test report prints.
>Now please check that do you see any missing lines or streaks on the test page. Also look at th color bars and check ink levels.
>Also let us know in brief how did it print?
>Please reply to this message soon and we will be happy to assist you further.
>
>
>Sincerely,
>Ravi
>HP Email Support Team
>
>***Do Not Delete Service Ticket Number***
>{ticketno:[[protected]]}
>***Do Not Delete Service Ticket Number***
>Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.
>>
>>Original Text
>
>
>
>From:
>[protected]@rediffmail.com
>
>To:
>[protected]@MAIL.SUPPORT.HP.COM
>
>CC:
>
>
>Sent:
>08/09/09 19:22:54
>
>Subject:
>Re: RE: HP DESKJET 1560 PRINTER, NOT WORKING PROPERLY
>>
>>On Sun, 09 Aug 2009 14:40:17 +0530 wrote
>>>
>>
>>Hello Santanu,
>>Thank you for contacting HP Customer Care.
>>
>>>I apologize for your inconvenience.
>>>
>>Santanu, as the printer still prints blank pages, the probable reason would be that the ink within the cartridges would be empty. So once please check ink levels:
>>
>>>Follow these steps to check the ink levels from the HP Printer Toolbox.
>>NOTE: If a refilled or remanufactured print cartridge or a print cartridge that has been used in another printer is installed, the ink level indicator will be inaccurate or unavailable.
>>
>>>Follow these steps to open the Printer Toolbox .
>>Click Start, click All Programs, click HP, and then click HP Solution Center . The HP Solution Center opens.
>>Click Settings .
>>Click Print Settings .
>>ClickPrinter Toolbox .
>>
>>NOTE: The Printer Toolbox can also be opened from the Print Properties dialog box. In the Print Properties dialog box, select Printing Preferences, click the Features tab, and then click PrinterServices .
>>Click the Estimated Ink Levels tab.
>>NOTE: A print cartridge might be running out of ink even if the graphic shows that there is ink remaining in the print cartridge. Lines or streaks always appear in printouts when the print cartridges begin to run out of ink. Replace print cartridges that are out of ink or low on ink.
>>NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, keep a replacement ink cartridge available toavoid possible printing delays. Ink cartridges do not need to be replaced until print quality becomes unacceptable.
>>Please reply to this message with the ink level information and we will be happy to assist you further.
>>
>>
>>Sincerely,
>>Rick
>>HP Email Support Team
>>
>>***DoNot Delete Service Ticket Number***
>>{ticketno:[[protected]]}
>>***Do Not Delete Service Ticket Number***
>>Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical informationupdates, please visit our Web site at http://www.hp.com/support.
>>>
>>>Original Text
>>
>>
>>
>>From:
>>[protected]@rediffmail.com
>>
>>To:
>>[protected]@MAIL.SUPPORT.HP.COM
>>
>>CC:
>>
>>
>>Sent:
>>08/09/09 08:58:15
>>
>>Subject:
>>HP DESKJET 1560 PRINTER, NOT WORKING PROPERLY
>>>DATE:09.08.2009
>>>
>>>Dear Rick
>>>>HP Email Support Team
>>>
>>>
>>>RE: HP Deskjet D1560 Printer
>>>>Service Ticket Number*** {ticketno:[[protected]]}
>>>
>>>Dear Rick,
>>>Thank you for you email support, but till date my printer is not working properly even I am doing every thing as instructed by you through email, but still the printer given me same problem (such as Normal & Best option printing is given Blank Page Print).
>>>
>>>You are requsted to please do something for this matter. I donot expect this type materials supplied by you to your customer which is not working properly, I d'nt think such as a world wide famaous Co like HP is supplied this type non-tested bad quality material to their Customer, I know this is a low value material, but still I am not expect HPis doing this type of business.
>>>
>>>My computer specifications as details follows.
>>>
>>>>language : English
>>>>Country of Residence : India
>>>>product_line : DL
>>>>product_oid : 3374275
>>>>product_name : HP Deskjet D1560 Printer
>>>>part_number : CB710A
>>>>purchase month : 3
>>>>purchase year : 2009
>>>>problem area : color and print quality problems
>>>>serial number : TH913471QV
>>>>operating system : Microsoft Windows XP Professional
>>>
>>>>problem description : AT THE TIME OF FIRST DAY, PRINTER HAS PRINTING ONLY FAST DRAFT PRINTING, NORMAL AND BEST ARE ABLE TO DO, ONLY WHEN I GIVEN OPTION OF PIRINT NORMAL & BEST PRINT, THE PRINTER HAS PRINT ONLY BLANK PAGES. I HAVE COMPLAINT MANY TIME TO YOUR SERVICE OFFICE, AND ALSOTHE SAID PRINTER HAS GIVEN TO YOUR SERVICE OFFICE (GALAXY SERVICES AT PLOT NO:246, 1ST FLOOR, SHAGUN CHOWK, PIMPRI, PUNE 411 017, MAHARASHTRA, INDIA, PH NO:[protected],[protected]CONCERN PERSON NAME MR RAJ ) SERVICE JOB NO: 5699) THEY HAVE INFORMED AS THE MACHINE IS OK, THEY HAVE GIVEN ONE DRIVER SOFTWARE, BUT THE PRINTER HAS GIVEN SAME PROBLEM TILL THEN.
>>>>YOU ARE REQUESTE TO PLEASE DO SOME POSITIVE ACTION AND I EXPECT POSITIVE ACTION FROM A WORLDWIDE COMPANY.
>>>
>>>(*)NOTE: THIS IS MY LAST COMMUNICATION TO HP, MY NEXT STEP WILL BE
>>>
>>>1) Myfirst step will all my communication to HP / HP service Center / email etc given to TV New Channels.
>>>
>>>2) I am going to submit my apple to Consumer Foram in writting alongwith all relevent document.
>>>
>>>Again I request you to please arrange to send your Service Personal to my below mentioned address with prior information or arrange to replaced by my Printer with a New OK machine.
>>>
>>>>REGARDS
>>>>
>>>>SANTANU SOM
>>>>phone : [protected]
>>>>email : [protected]@rediffmail.com
>>>ADDRESS: BADRINATH HSG.CO-OP SOCIETY,
>>>BLDG NO: 54, FLAT NO: 7, INDRAYANI NAGAR,
>>>BHOSARI, PUNE, MAHARASHTRA, PIN : 411 026
>>>LAND MARK : UMESH MEDICAL STORES
>>>
>>>
>>09/09/09 12:30
>>Subject:
>>HP DESKJET 1560 PRINTER, NOT WORKING PROPERLY
>>>DATE:09.08.2009
>>>
>>>Dear Rick
>>>>HP Email Support Team
>>>
>>>
>>>RE: HP Deskjet D1560 Printer
>>>>Service Ticket Number*** {ticketno:[[protected]]}
>>>
>>>Dear Rick,
>>
>>Thankfully receipt of your email on On Sun, 09 Aug 2009 14:40:17 +0530, and also I am very sorry to say that, I have tryed all your instructions as mentioned in you email on 08.09.2009.I have installed two new sealed packed cartridges and also do every thing as you instructed, but I am very sorry to say that, still this problem is there as the first day happened. NORMAL AND BEST OPTION PRINTs THE BLANK PAGES AND PRINT PREVIEW ALSO BLANK.
>>
>>I d'nt know what I say now and what is you line of action, I think you will write another email with some more solution instruction, but this procedure is killing just warrany days.
>>
>>In the view of above please do some positive action such as send your service engineer to my Home for set right my Printer or replaced my Printer as early as possible.
>>
>>I expect such a big business Organisation of HP is doing some more positive action to proove there Goodwill.
>>
>>Thanking you and awaiting your positive action in this regards.
>>
>>Regards
>>
>>
>>SANTANU SOM )))))
please look into this matter and do the needful.
regards
SANTANU SOM
The followings are details communication with your representative over email day by day, this for your reference and awaiting your early action for this matter
((( DATE: 18.08.2009 9.30AM
to
Mr Ravi
HP Email Support Team
{ticketno:[[protected]
Subject: Re: RE: Re: RE: HP DESKJET 1560 PRINTER, NOT WORKING PROPERLY
Dear,
This has reference to you email dated 10.08.2009 regarding some stape for juging printer condition / set OK the said printer, but I am sorry to say that the printer has given same result like the ist day of Purchase i.e. only First Draft Print is OK, NORMAL AND BEST prints are blank.
I have done all your procedure as you written in the last email and also we have attached some picture for your ready reference, such as
TEST 1. This print page I have taken as per Window Xp Test page Print Procedure also note that, this print also pring only First Draft Option, I am trying another two Option also but, same blank pages are given.
TEST 2. the printer has print test page after following your first step, please refer attachment of Test 2 for your ready reference.
TEST 3: as per your 2nd step .i.e.
(((pleae refer Print another diagnostic page.
Press the Power button ( ) to turn on the product.
Press and hold the Power button.
Raise and lower the product cover four times while holding the Power buttonattachment, this for your ready reference.)))
after the above procedure, the printer has given print one page, the pages is attached as TEST3 for your reference and your inspection.
Last of all please note, my printer has given same problem as they started at the 1st day. I have taken all your sugession and follow all your step also note we have formated my windows Xp and again I re-installed Windows XP for getting better performance and trying to set OK my printer, but I faild and your all suggession and step I am tried but my Printer has not given me right result.
Now I am requesting you to please do not continue the same step by step procedure further, my only request to you please send your Service Engineer for technical Inspection or send Replaced my Printer with a New Tested OK Printer.
Regards
SANTANU SOM
On Mon, 10 Aug 2009 09:54:28 +0530 wrote
>
Hello Santanu,
Thank you for contacting HP Customer Care.
I understand that the problem persists. Also the self test page did not print properly.
>I apologize for your inconvenience. I realize the importance of this matter and look forward to providing you with the correct information.
Santanu, we are very close to say that the printer has a hardware defect.
So before that we need to perform the hardware troubleshooting on the printer.
I only request you to perform these steps to troubleshoot the hardware and if the problem persists,
Note: We will replace the printer for you in the next email interaction.
=====Hardware troubleshooting information==
Step one:
Run the automatic utility to clean the print cartridges
Use the following steps to clean the print cartridges with the automatic utility.
>Load plain paper in the input tray.
Open HP Solution Center using one of the following methods.
Windows Vista: On the Windows taskbar, click the Windows icon ( ), click All Programs, point to HP, and then click HP Solution Center .
Windows XP: On the Windows taskbar, click Start, click All Programs, point to HP, and then click HP Solution Center .
Click Open Toolbox . The Printer Toolbox dialog box opens.
Click the Device Services tab.
Click Clean the Print Cartridge(s) .
Follow the on-screen instructions.
Examine the test page that prints.
>If the print quality of the page is good, the issue is resolved.
If the quality is still poor, continue to the next step.
>Step two: Clean the electrical contacts
>The print cartridge electrical contacts might be clogged with ink and residue. If cleaning the print cartridges using the automatic utility does not resolve the issue, then try cleaning the electrical contacts manually.
>Use the following steps to clean the electrical contacts.
>Gather the following materials:
>Distilled water (tap water might contain contaminants that can damage the print cartridge)
Cotton swabs or other soft, lint-free material that will not stick to the electrical contacts
Clean sheet of paper
>Open the product cover.
The print cartridge carriage moves to the center of the printer.
Press down lightly on the end of the print cartridge to release it, and then slide the print cartridge out to remove it. Repeat this step for each print cartridge.
Place the print cartridges on a sheet of paper with the copper strips facing up.
CAUTION: Do not leave the print cartridges out of the product for more than 30 minutes.
Lightly moisten a cotton swab with distilled water and squeeze any excess water from the swab.
Gently wipe the print cartridge copper contacts with the cotton swab.
>CAUTION: Do not touch the ink nozzles. Doing so results in clogs, ink failure, and bad electrical connections.
Repeat this process until no ink residue or debris appears on the swab.
Lightly moisten another cotton swab with distilled water and squeeze any excess water from the swab.
Use the swab to clean the contacts in the print carriage, inside the product.
Either let the cartridge and carriage sit for ten minutes to dry, or use a new swab to dry the cleaned areas.
Slide the print cartridge into the product at a slight upward angle until you hear a snap indicating the cartridge is positioned correctly.
Close the cover.
Print another diagnostic page.
Press the Power button ( ) to turn on the product.
Press and hold the Power button.
Raise and lower the product cover four times while holding the Power button.
Release the Power button. The diagnostic page prints.
If the print quality of the page is good, then the issue is resolved.
If the print quality is poor, continue to the next step.
Close the product cover.
Align the print cartridges.
Make sure plain white paper is loaded in the input tray.
Open HP Solution Center using one of the following methods.
Windows Vista: On the Windows taskbar, click the Windows icon ( ), click All Programs, point to HP, and then click HP Solution Center .
Windows XP: On the Windows taskbar, click Start, click All Programs, point to HP, and then click HP Solution Center .
Click Open Toolbox . The Printer Toolbox dialog box opens.
Click Align the Print Cartridges .
Click Align, and then follow the on-screen instructions.
The HP Deskjet prints a test page, aligns the print cartridges, and calibrates the product.
Examine the test page that prints.
>If the print quality of the page is good, then the issue is resolved.
If the print quality is poor, please reply to this message and we will replace the printer for you.
Sincerely,
Ravi
HP Email Support Team
***Do Not Delete Service Ticket Number***
{ticketno:[[protected]]}
***Do Not Delete Service Ticket Number***
Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.
>
>Original Text
From:
[protected]@rediffmail.com
To:
[protected]@MAIL.SUPPORT.HP.COM
CC:
Sent:
08/10/09 04:07:23
Subject:
Re: RE: Re: RE: HP DESKJET 1560 PRINTER, NOT WORKING PROPERLY
>10 Aug 2009 09:15:am
>to
>Mr Ravi
>HP Email Support Team
>
>***Do Not Delete Service Ticket Number***
>{ticketno:[[protected]]}
>Dear,
>
>This has reference to your email dated 10th Aug'2009. Please note that after received you email dated 09.08.2009 I have opened two new cartridges and installed these to the printer and also as per your instruction alin the printer cartridges, then I taken test Print on Normal Option with print preview, but still then the print preview is Blank and as it is blank page print.And also note that I have tryed this printer with another computer but still the result is same.
>
>As per your today's email instruction I will trying the another test with this rejected Printer, but I know its happend the same result.
>
>I am awaiting for your Service engineer or replacement of this Printer as early as possible.
>
>Regards,
>
>
>
>SANTANU SOM
>
>On Mon, 10 Aug 2009 06:41:25 +0530 wrote
>>
>
>Hello Santanu,
>Thank you for contacting HP Customer Care.
>
>>I apologize for your inconvenience. I realize the importance of this matter and look forward to providing you with the correct information.
>Santanu, the warranty days left for your printer is 282 days.
>We will take only 3 or 4email interactions more and if we detect that theprinter has a hardware problem, we will replace the printer for you.
>As you said, the catridges have ink in it. So Santanu, now we will check the hardware of printer. If the self test page is printing fine, the hardware has no defect and the problem lies with the computer or the printer software or the application from which you are trying to print from.
>===Checking the hardware==
>Try printing a self test page==
>Press the Power button ( ) to turn on the printer.
>Press and hold the Power button ( ).
>Raise and lower the printer cover four times while holding the Power button.
>Release the Power button ( ). The self-test report prints.
>Now please check that do you see any missing lines or streaks on the test page. Also look at th color bars and check ink levels.
>Also let us know in brief how did it print?
>Please reply to this message soon and we will be happy to assist you further.
>
>
>Sincerely,
>Ravi
>HP Email Support Team
>
>***Do Not Delete Service Ticket Number***
>{ticketno:[[protected]]}
>***Do Not Delete Service Ticket Number***
>Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.
>>
>>Original Text
>
>
>
>From:
>[protected]@rediffmail.com
>
>To:
>[protected]@MAIL.SUPPORT.HP.COM
>
>CC:
>
>
>Sent:
>08/09/09 19:22:54
>
>Subject:
>Re: RE: HP DESKJET 1560 PRINTER, NOT WORKING PROPERLY
>>
>>On Sun, 09 Aug 2009 14:40:17 +0530 wrote
>>>
>>
>>Hello Santanu,
>>Thank you for contacting HP Customer Care.
>>
>>>I apologize for your inconvenience.
>>>
>>Santanu, as the printer still prints blank pages, the probable reason would be that the ink within the cartridges would be empty. So once please check ink levels:
>>
>>>Follow these steps to check the ink levels from the HP Printer Toolbox.
>>NOTE: If a refilled or remanufactured print cartridge or a print cartridge that has been used in another printer is installed, the ink level indicator will be inaccurate or unavailable.
>>
>>>Follow these steps to open the Printer Toolbox .
>>Click Start, click All Programs, click HP, and then click HP Solution Center . The HP Solution Center opens.
>>Click Settings .
>>Click Print Settings .
>>ClickPrinter Toolbox .
>>
>>NOTE: The Printer Toolbox can also be opened from the Print Properties dialog box. In the Print Properties dialog box, select Printing Preferences, click the Features tab, and then click PrinterServices .
>>Click the Estimated Ink Levels tab.
>>NOTE: A print cartridge might be running out of ink even if the graphic shows that there is ink remaining in the print cartridge. Lines or streaks always appear in printouts when the print cartridges begin to run out of ink. Replace print cartridges that are out of ink or low on ink.
>>NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, keep a replacement ink cartridge available toavoid possible printing delays. Ink cartridges do not need to be replaced until print quality becomes unacceptable.
>>Please reply to this message with the ink level information and we will be happy to assist you further.
>>
>>
>>Sincerely,
>>Rick
>>HP Email Support Team
>>
>>***DoNot Delete Service Ticket Number***
>>{ticketno:[[protected]]}
>>***Do Not Delete Service Ticket Number***
>>Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical informationupdates, please visit our Web site at http://www.hp.com/support.
>>>
>>>Original Text
>>
>>
>>
>>From:
>>[protected]@rediffmail.com
>>
>>To:
>>[protected]@MAIL.SUPPORT.HP.COM
>>
>>CC:
>>
>>
>>Sent:
>>08/09/09 08:58:15
>>
>>Subject:
>>HP DESKJET 1560 PRINTER, NOT WORKING PROPERLY
>>>DATE:09.08.2009
>>>
>>>Dear Rick
>>>>HP Email Support Team
>>>
>>>
>>>RE: HP Deskjet D1560 Printer
>>>>Service Ticket Number*** {ticketno:[[protected]]}
>>>
>>>Dear Rick,
>>>Thank you for you email support, but till date my printer is not working properly even I am doing every thing as instructed by you through email, but still the printer given me same problem (such as Normal & Best option printing is given Blank Page Print).
>>>
>>>You are requsted to please do something for this matter. I donot expect this type materials supplied by you to your customer which is not working properly, I d'nt think such as a world wide famaous Co like HP is supplied this type non-tested bad quality material to their Customer, I know this is a low value material, but still I am not expect HPis doing this type of business.
>>>
>>>My computer specifications as details follows.
>>>
>>>>language : English
>>>>Country of Residence : India
>>>>product_line : DL
>>>>product_oid : 3374275
>>>>product_name : HP Deskjet D1560 Printer
>>>>part_number : CB710A
>>>>purchase month : 3
>>>>purchase year : 2009
>>>>problem area : color and print quality problems
>>>>serial number : TH913471QV
>>>>operating system : Microsoft Windows XP Professional
>>>
>>>>problem description : AT THE TIME OF FIRST DAY, PRINTER HAS PRINTING ONLY FAST DRAFT PRINTING, NORMAL AND BEST ARE ABLE TO DO, ONLY WHEN I GIVEN OPTION OF PIRINT NORMAL & BEST PRINT, THE PRINTER HAS PRINT ONLY BLANK PAGES. I HAVE COMPLAINT MANY TIME TO YOUR SERVICE OFFICE, AND ALSOTHE SAID PRINTER HAS GIVEN TO YOUR SERVICE OFFICE (GALAXY SERVICES AT PLOT NO:246, 1ST FLOOR, SHAGUN CHOWK, PIMPRI, PUNE 411 017, MAHARASHTRA, INDIA, PH NO:[protected],[protected]CONCERN PERSON NAME MR RAJ ) SERVICE JOB NO: 5699) THEY HAVE INFORMED AS THE MACHINE IS OK, THEY HAVE GIVEN ONE DRIVER SOFTWARE, BUT THE PRINTER HAS GIVEN SAME PROBLEM TILL THEN.
>>>>YOU ARE REQUESTE TO PLEASE DO SOME POSITIVE ACTION AND I EXPECT POSITIVE ACTION FROM A WORLDWIDE COMPANY.
>>>
>>>(*)NOTE: THIS IS MY LAST COMMUNICATION TO HP, MY NEXT STEP WILL BE
>>>
>>>1) Myfirst step will all my communication to HP / HP service Center / email etc given to TV New Channels.
>>>
>>>2) I am going to submit my apple to Consumer Foram in writting alongwith all relevent document.
>>>
>>>Again I request you to please arrange to send your Service Personal to my below mentioned address with prior information or arrange to replaced by my Printer with a New OK machine.
>>>
>>>>REGARDS
>>>>
>>>>SANTANU SOM
>>>>phone : [protected]
>>>>email : [protected]@rediffmail.com
>>>ADDRESS: BADRINATH HSG.CO-OP SOCIETY,
>>>BLDG NO: 54, FLAT NO: 7, INDRAYANI NAGAR,
>>>BHOSARI, PUNE, MAHARASHTRA, PIN : 411 026
>>>LAND MARK : UMESH MEDICAL STORES
>>>
>>>
>>09/09/09 12:30
>>Subject:
>>HP DESKJET 1560 PRINTER, NOT WORKING PROPERLY
>>>DATE:09.08.2009
>>>
>>>Dear Rick
>>>>HP Email Support Team
>>>
>>>
>>>RE: HP Deskjet D1560 Printer
>>>>Service Ticket Number*** {ticketno:[[protected]]}
>>>
>>>Dear Rick,
>>
>>Thankfully receipt of your email on On Sun, 09 Aug 2009 14:40:17 +0530, and also I am very sorry to say that, I have tryed all your instructions as mentioned in you email on 08.09.2009.I have installed two new sealed packed cartridges and also do every thing as you instructed, but I am very sorry to say that, still this problem is there as the first day happened. NORMAL AND BEST OPTION PRINTs THE BLANK PAGES AND PRINT PREVIEW ALSO BLANK.
>>
>>I d'nt know what I say now and what is you line of action, I think you will write another email with some more solution instruction, but this procedure is killing just warrany days.
>>
>>In the view of above please do some positive action such as send your service engineer to my Home for set right my Printer or replaced my Printer as early as possible.
>>
>>I expect such a big business Organisation of HP is doing some more positive action to proove there Goodwill.
>>
>>Thanking you and awaiting your positive action in this regards.
>>
>>Regards
>>
>>
>>SANTANU SOM )))))
please look into this matter and do the needful.
regards
SANTANU SOM
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
38%
Complaints
4974
Pending
0
Resolved
1860
View all 4974 HP India reviews & complaints
+91 80 2612 9000
+91 12 4234 6992
24, Salarpuria Arena, Adugodi, Hosur Road, Bangalore, Karnataka, India - 560030
View all HP India contact information
hp windows vista cd — not received my courier
I haven't received my courier which I ordered 15 days ago. I want you to take a serious note on this.I need it very urgently. It is a cd of windows vista. I need it urgently because my laptop is not working.
bill no[protected]
reference no-[protected]