[Resolved]  HP Tablet - TX 2000 - AU — Horrible Service - Does not reply to emails

Dear All,

This is with reference to the mails below .

For the HP Tablet PC
Model No :- TX 2000-AU/kk800PA

HP Complaint Number:- CCHSAP178023

HP Case Number Number :- [protected] (NEW)



The Laptop is currently with the HP service center Simtech Computronics since the 6th of Jan 2009. Last evening when I spoke to them they said that they needed to replace my mother board on less than a year old Laptop, For which the part has been ordered and is NOT AVAILABLE (As usual HP's great promise of excellent service) according to them they had no idea when the part would be available by.

Now since the part is not available I would like the laptop REPLACED, or My money back, It is really not my problem that the part is not available if you cannot service a laptop or keep up to your great service promise do not sell the laptop.

I have been speaking with several of you over the past months where I have even received a call from HP USA saying that they already had a solution and to have the laptop dropped to the service center where the laptop would be fixed in 2 - 3 days. I have also received calls from HP India saying the same.

What's worse is when my laptop was given in to the service center they had no idea about the problems, I had the technician call me 10 times saying there was nothing wrong with the laptop till I asked him to please see the letter sent along with it where I had explained the exact problems. Post which I did not receive a call form HP at all giving me information about the status of my laptop. Last evening I decided to call them only to find out that they had ordered the part and that the part is still NOT AVAILABLE.

I would like this sorted out Immediately before I have to take this to consumer court or the press

Regards

Garth Almeida





From: M.P, Pratima
Sent: Wednesday, December 17, 2008 6:15 PM
To: [protected]@hotmail.com
Subject: HP Notebook - CCHSAP177537


Dear Mr. Garth Almeida,
Greetings!

We sincerely thank you for contacting us and sharing the feedback.


With reference to your complaint about your laptop, we request you to clarify if the concern has been resolved. In case the laptop is with you and the concern persists, kindly submit it at our HP Authorised Service Centre. However, if your latop is presently at our Service Centre, please revert with the following information in order for us to assist you further.

1) Name and address of the HP Service Centre, where your laptop has presently been submitted for servicing.

2) Latest Case Reference Number (a ten digit number provided by the Technical Support Team/Service Centre for the complaint logged).

3) Serial Number of your laptop.

Our Technical Support Team is available on toll free numbers [protected] or[protected]prefix with local STD code when calling from mobile - Monday to Friday from 9:00 AM to 6:00 PM).

Hope this will enable you to receive prompt service support and assuring you the best support at all times.

Regards,
Pratima MP
Customer Experience Team
HP Technology Services - India
Phone : +[protected]
Fax : +[protected]



This is with referance to the issues i am facing with my Laptop.



Model No :- TX 2000-AU/kk800PA

HP Complaint Number:- CCHSAP178023





Issues i am facing with my 8 month old laptop



1) Wireless Card and Bluetooth adapter - It looses connectivity after a few mins, the computer needs to be restarted to get the Wireless Adapter to work again. Connection drops slower in an Air condition Environment.

a. Already tried to install driver update

b. Device cannot be disabled from the device manager once the connection drops

c. Once connection drops it will not find any wireless connections

d. Device manager shows device is working properly







2) Laptop Temperature – Temperature of laptop easily reaches 90 Deg Cent

a. Gets hot and shuts down sometimes

b. Fan works – May not be fast enough to cool the core

c. Temp so hot that It burnt my leg.

d. Loaded a software to check Core temp core temp reaches 89 Deg Cent





3) Card Slot – Card slot does not work sometimes, does not recognize the card





4) Screen and pen calibration – The screen and pen calibration does not work properly the pen point and the digital point on screen never matches.



5) VGA out - The VGA out when connected to a Projector the colours on the screen are totally off. The projector is fine as we have used several laptops on it with no issue.



My Laptop was sent to Simtech Computronics with a token number 6730 - It came back on 29th November 2008.



There was nothing done to it, they kept telling me that they have asked for a replacement part, The laptop was kept with them for 7 working days. when the laptop came back to me the same error was happening.



I would like this issue fixed or my laptop replaced.