[Resolved]  Hpcl Consumer Gas - Double Cylineder — Non delivery of gas Cylinder after booking

I am Prakash from Velachery, Chennai, I have been using your service since 2002 My service No. 3301027, Doc. No. 1006477 & Consumer No. 621507, Dealer code 959470 - M/s Javid Gas Agency, 13/3, Brindavan St., Chennai - 33.

Couple of days before i am about to book Gas through my above mentioned dealer for which they adamentely refused to book the same and demanding us to produce Ration Card immediately to take the booking. My Native is Madurai, from 1998 to 2002 we were at Minnasota & Coloumbus Indiana Polis - USA for my onsight project for TCS. We came to India by 2002 and setteled in Velachery, we never hold the Ration Card. For being an Indian Citizen, as an identity, we hold Voters ID Card, Driving License, Property Endorsement and Employee ID Card (Cognizant Technologies - were i am now working presently). So, far we don't have an need to get the Ration Card. The same incident happened in the last Year, We personally went to our dealer and produced our details they have also accepted and continued their service so far.

Now they are demanding the ration card and refusing all of a sudden to supply the Gas which looks strange and arrogant. Putting the blame on the Government and refusing to supply the Gas shows the power of the dealership. Nobody is binded to anybody. Every where there is an option of producing the identity, here they are not willing to take any other option and forcing us to go and get the letter from Civil Supply. If this is an Government Order, Why they have not intimated to us prior? All the dealers will trouble the Customers like this Every Year? What is the Intention of this torture? If you want to clarify the identity, Why they can't accept the Voters ID Card / Property Tax Card? (Voters ID / Property Tax Card also issued by the Government).

I am registering this complaint to seek an remedy from you without any delay. Kindly consider our request and instruct your dealer to register the booking and supply the Gas. We are not in a position (to travel 12 + 12 Kms) to go just like that from Velachery to West Mambalam to resolve the issue for every year.

Kindly look into this matter and do the needful and oblige.

With regards

Prakash