[Resolved]  HSBC — Complaint Regarding the HSBC credit card ([protected]) outstanding

Address:

Bangalore, Karnataka

Hi Sir/Madam,



This is regarding the dispute which I have with HSBC credit card ([protected]) outstanding (16320.04 Rs),



Issue is a third party vendor (HSBC PREMIUM CIRCLE)had called me regarding the offer of trip package (2Night-3Days anywhere in India) + watch worth (3000 Rs) which there are providing for HSBC credit card holders where they would detect the amount directly from the card and provide this package which cost 6500 approximately (refund the amount if customer is not happy with the package offer within 15 days of the receipt of the welcome kit) .



initially I accepted this offer and got the welcome kit from them ..but what was told initial by the customer care representative was almost falls about the package so I returned the welcome kit to the address mentioned by them which I did so before the 15days of the receipt of the welcome kit and even informed the vendor regarding this that am not happy with offer they have sent and asked for refund the amount to the card which they have already detected from the credit card, but this vendor denied to refund the amount saying you have crossed the 15 days time of refund interval which was wrong and when I raised the complaint to HSBC credit card division regarding this even they did not help me solving the issue and they keep on charging late payment fees to my credit card for the outstanding and this issue is almost now for 2 years and now they have given card authority to other vendor JM Financial Asset Reconstruction company Pvt. Ltd and also they have updated the same in CIBIL saying outstanding pending from customer without trying to resolve the issue from their side.



Request you please help in resolving this issue and removing the wrong info provide by HSBC to CIBIL about my outstanding.



Thanks & Regards,

Ajay Kumar Shivaprasad
Cell : +91-[protected]