[Resolved] HSBC Bank Credit Card — Payment made but not credited to my account even after continuous follow up with the customer service dept of HSBC
I have a credit card relationship with HSBC Bank for past more than five years. The credit card ac no was [protected] this acount was renewed with a new account number [protected]. But at no given point of time was I communicated that the Old account no has not to be used for payments. Now this time on the 1st of dec 2008 when I did a cash payment of 30000 Rupees I put in the old account no (deposit slip attached and send to HSBC customer service dept). Now as this was and still is my account itself the payment should have reflected cause previously i have done the same thing and my account gets credited. Even while depositing the money I asked the cashier about the authencity of the account which I got a positive answer from her. Now I am calling the customer executive informing them I have paid in the old account number all of them say due to system upgradtion we cant view the account and dont worry we will get back to you, I had also been to the powai branch for help and they said that the money is deposited in the account and its only the customer service dept will help you but all is in vain. The only thing happened I put in the old account number but the account is in my name itself. Then why cant it be credited in the new account which is the extension of the same old account.
Still today I am only just following up and calling them but didnt get any positive response on the contary they just ask for grace periods. I am getting charged for interest rates and late payment fees for no fault of mine.
I hope so you have understood my problem and I also attached in mail the scan copy deposit slip as well as of both the card which shows expiry date of 2011.
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Aug 14, 2020Complaint marked as Resolved
+91 22 6680 0001
+91 22 6666 8890
+91 22 2263 6666
52, 60, HSBC India Ltd Building, Mahatma Gandhi Road, Fort, Mumbai, Maharashtra, India - 400001