[Resolved]  HSBC Bank Credit Card — Payment made but not credited to my account even after continuous follow up with the customer service dept of HSBC

Dear Sir,
I have a credit card relationship with HSBC Bank for past more than five years. The credit card ac no was [protected] this acount was renewed with a new account number [protected]. But at no given point of time was I communicated that the Old account no has not to be used for payments. Now this time on the 1st of dec 2008 when I did a cash payment of 30000 Rupees I put in the old account no (deposit slip attached and send to HSBC customer service dept). Now as this was and still is my account itself the payment should have reflected cause previously i have done the same thing and my account gets credited. Even while depositing the money I asked the cashier about the authencity of the account which I got a positive answer from her. Now I am calling the customer executive informing them I have paid in the old account number all of them say due to system upgradtion we cant view the account and dont worry we will get back to you, I had also been to the powai branch for help and they said that the money is deposited in the account and its only the customer service dept will help you but all is in vain. The only thing happened I put in the old account number but the account is in my name itself. Then why cant it be credited in the new account which is the extension of the same old account.

Still today I am only just following up and calling them but didnt get any positive response on the contary they just ask for grace periods. I am getting charged for interest rates and late payment fees for no fault of mine.

I hope so you have understood my problem and I also attached in mail the scan copy deposit slip as well as of both the card which shows expiry date of 2011.


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Aug 14, 2020
Complaint marked as Resolved 
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HSBC Credit Card — Cash back offered was not credited into my account

HSBC Credit card no: [protected].

I was registered for the festival 10% cash back offer in the offer period itself and i received the registration number as M09T0408, dated 10th October 2007.

But even after the offer period was over the offered cash was not credited to my credit card account. When I complained to the HSBC cards customer care cell (complaint no. [protected]), upon repeated reminders, they have come out with a reply that my registration number was wrong.

I received the registration number through SMS in my cell no:[protected]. I informed them to check their system records whether any SMS sent to this cell phone number on 10th october 2007.

They are not answered for this.

I request you to intervene in this matter and to get to credit my cash back offered into my card account.


Benny Thomas
hi sir actually i am using my brothers add one gold credit card and i want to check my my bill status and how much bill is generated and when i have to pay about all these can i check these status online is there any availability through net

HSBC Credit Cards — Cashback not Done


There was a offer of 10% cash back on purchase of any electronic goods. At that time they have not mentioned any condition or list of shops. I purchased a mobile. Whrn i asked for 10 % cashback they said that the seller doesn't qualify thaier conditions so cashback cant be done. I complaint them every time they say we will come back to you in two days . and after that hey reply the same thing that seller doesn't qualify.
Its been more than six month but nothing has been done.

Kindly refer to your credit card statement period 20 Nov 08 to 21 Dec 08 showing a net outstanding balance of Rs. 4525. 00. In this connection I have already spoken to your costumer service officers regarding this outstanding balance I am unable to understand as to how these charges have been levied on me as I have not done any purchasing against this cards then why these charges are being shown against my card. To my best of knowledge even there are no annual renewal charges for such cards any more. I have already requested to cancel this card as I am not using this any more, so I once again request you to kindly withdraw this outstanding balance and cancel my card with immediate effect.

With regards,

Dr. Kalpana Baruah
sir, i have a credit card of hsbc bank and my credit card no. is [protected].last year i submit my request for balance transwer of hdfc bank, but due to some reason i haven"t recived any draft from your bank. but in my statement you charge me draft amount . so cause of that reason my credit card had been closed. i request you to please look into this matter and re issue me credit card, as i mention that this is not my fault.
I am your old coustmer plese look this matter carefully and issue me a credit card.
your faithfully
sachin arora
Your person not come to collect cheque.

It was inform me your person will come and collect it.

Due to it payment was late.
hai, i need help for internet banking i dont no how to do and i dont have any pin no. please help me
hai, i need help how to do internet banking for my gold credit card [protected]
credit card no [protected] please help me for inter bankig
please help me
credit card no[protected] . After paying all my outstanding dues. I made contact with your costomer service. they informed me that your card is cancelled, I made pc of my card and put that card inside your hsbc box. it was one and half year back.moreover my card was lifetime freecard . but on 14th sept 09 I received a bill with RS. 2232.69 Iam requesting to u that to look into the matter and not to send bill further, thanking u .

HSBC Credit Cards — offer amount not credited

i am K RAMESH and having HSBC Credit Card 4384 XXXX XXXX 0386. And i have received offer from HSBC bank as follows.

" Non Stop Offer for Rs 600/- cash back for if you spent minimum Rs 7000 on your HSBC gold card during the offer period 25th April to 25th June 2010".

According to offer i have spent more then Rs 7000 in more then ten transactions in the offer period. but bank was not provided cask back. And now HSBC bank was saying you are not eligible for the offer.

take necessarary action and careful regarding HSBC bank offers


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