[Resolved]  HSBC Bank Pune Personal Loan — COLLECTION HARRASSMENT

Dear Mr. Kaul,

Re - Your HSBC Loan Account # 105 xxxxxx 872
Reference # [protected]

We refer to your email of 30 July 2008 addressed to the bank and to your subsequent telecon with my colleague Mr. Vinayak, regarding concerns on the captioned loan account held with HSBC.

As apprised during your discussion with my colleagues from the Debt Management Team, please find attached foreclosure letter for your captioned loan account.

With reference to your specific concerns on the calls received from our Debt Management Team, we observe from our records that the EMI for the month of July 2008 was not received by the Bank within the EMI date of 15 July 2008, hence, we confirm that the follow-up visits of our recovery agents was made for the due amount, as a standard procedure, in case of non adherence to the repayment schedule we remind our customers about the payment through SMS, emails, letters and phone calls. We wish to inform you that we contact the customers on the telephone numbers and the addresses provided by them and follow up for recovery of dues. This is as per business practice across the Banks to ensure that the delinquent accounts do not become deactivated and to make our customers maintain a good credit standing.

Our collection policy is built on courtesy, fair treatment and persuasion. We believe in fostering customer confidence and long-term relationship.

Mr. Kaul, we deny any impropriety by any of our officers as mentioned in the above paragraph and we deny the fact that we have not adhered to your request and have followed all regulations.

Should you require any further assistance, please do not hesitate to write to me at [protected]@hsbc.co.in or you can call me at[protected]

Assuring you our best of services, always.

Yours sincerely

A S Sudha
Manager - Customer Service

I TOTALLY DISAGREE
RGDS
RAJESH KAUL

Thanks goodness I saw this. Another freind of mine also has had the same treatment with HSBC collection ppl.

I have been evaluating a loan with HSBC but will now think twice. My Rajesh, I think you should post this on all other complain websites so that ppl like me can see and evaluate the way the bank operates and as to whether to take any loan from them.

Mr A S Sudha reply sounds like something written by a corporate comminication professional...

The reply from Mr. sudha is not satisfactory at all. Cause it has'nt communicated regarding the events described in complaints but wriiten in complete GOLMAL language.

Today only I was in mood to apply for loan from HSBC, but now after reading the reply from Mr. Sudha I completly changed my mind.

This is horrible.

I REQUIRED PERSONAL LOAN

Hi Guys,

Be careful. HSBC has been pretty and shown utmost apathy towards customer services. I had wanted to sell my property and both the buyer and seller was all upto speed, but's its the bank who were so slack in the disbursement that they over shoot their own validity date and now e have to start the process all over again.
Never again, inspite of all the best wishes by their Asst Vice president customer services - Sudha..
Better safe than sorry guys... Venus flytrap once you are in its very difficult to get out.

Jay

HSBC is the worst bank to open an account in, I would say to anyone who is even thinking of opening an account with this bank - dont do it.
I opened an NRE and NRO account with them about 3 yrs ago, first they got my name wrong, then other details wrong. Even if you go to the branch personally the staff pretend to be helpful but do nothing at all.

After a few months there were some withdrawls from my account, which ofcourse I was not even aware of because I was not even in the country. Next trip to pune was spent having to prove this and getting them to refund this money as it was a mistake on their path.

Now they have deactivated one of my accounts and charging me for it and even after using internet banking, after logging in myself and sending them a request to activate this account. I have been told I need to send or come into the bank with photo identity and a letter and all sorts of rubbish. Ofcourse all of this is only possible if I am in the country.

HSBC only charge you for all sorts, its the easiest way for them to rob their customers and Oh did I mention they will de-activate your account and charge you for that too. So if you open the account with say 10, 000 after all their charges your left with nothing.

I am in the process of closing both accounts and be rid of the nighmare called HSBC. Dunno how long this will take - wish me luck

V

Rajesh Kaul is Chutiya Person