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[Resolved]  HSBC — Incorrect & Misleading information passed to CIBIL

Tuesday, May 06, 2008


Mr. R. Shankar Narayan,
Nodal Officer,
P.O. Box No: 5080,
Chennai - 600 028
Email: [protected]

Subject: Incorrect & Misleading information passed to CIBIL


Please refer the case # mentioned in the Subject line of this email, that complaint was regarding a disputed payment on my credit card which HSBC acknowledged as Disputed and reversed the charges. Subsequently I closed my account with HSBC, after all the charges were reversed and balance was made 0.

I have reason to believe that HSBC has sent a negative credit information about my credit history to CIBIL.

I would appreciate if you could acknowledge this email by replying back to me and indicating what steps HSBC will be taking to correct the error that they have made in sending incorrect information to CIBIL. I would encourage you to take this matter seriously as I consider this a reputational issue.

I hope this issue can be resolved without approaching the Banking Ombudsman at RBI, however If I do not receive any acknowledgement from your end 12th May, I would be left with no choice but to escalate this matter to BO at RBI.

Manish Sharma
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  3 CommentsShareTweet


We have made the full and final payment to Bank in 2005 Nov against my credit card but i am very surprise to see that bill are still coming to me as on date and my Name is also appearing in CIBIL Sight
Pl delete my name in the CIBIL Sight of RBI and also stop sending the bill to me.
Dear Team,

This is with reference to my HSBC credit card for which i have done the settlement.
To just give you a brief, I had stopped using HSBC credit card since last 2 year, they have collected the payment which is approximately nearby I used till 8th May 2008. After that they have offer me the total outstanding of mine is 42000/- till dated 7th May 2008 and the settlement they offered the lumsum amount given is 24000/- which is divided in EMI of 3 months, which was allready paid.

My current problem is that i want a car loan which is not possible due
to name in CIBIL.

Pls. suggest and guide me how to approach and whom to for resolving this problem.
I sincerely believe that once i have paid the amount there should be not hurdles for the banks to
send a response to CIBIL since the settlement was mutually done.

Awaiting response.

Thanks & Regards
A. A. Pednekar

i had a HSBC credit card during 2005, which i have settled and closed the credit card. 2008 august i applied again for an gold card which i got.

recently i got a call from CIBIL and they told me that my last card is still activve and i have 93k to be paid, when i cross questioned they told me to pay only 13k which is a original amount in my old card and close the matter.

i have paid all my dues and as a result of my clean chit i got another card after 5 years, moreover credit cards are issued only after verifications right? then why i am been forced and harrassed to pay. pls suggect its urgent.

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    Hongkong & Shanghai Banking Corporation [HSBC]
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    +91 22 6680 0001
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