[Resolved]  HSBC — Balance transfer amount of INR 8000/- But not clear payment bill coming every month

Ref:HSBC/CC/070814-I 14th Aug 2007


The Manager
Centralised Complaints Team
HSBC, P.O. Box No: 5080
Chennai - 600 028


Dear Madam / Sir,

I am holding a Credit Card with No. [protected] since July 2006.

I have availed a balance transfer for an amount of INR 8000/- vide Cheque No. 258550 dated 28th November 2006 for my ICICI card No. [protected].

However, the same was never credited to my ICICI account. On enquiry, As per ICICI the cheque was bounced because of the “Insufficient Fund”. I am still not able to understand how the same can happen.

I have called up myself & informed the same to your phone banking but without trying to understand my problem they have been asking me to pay the amount. When I suggested checking at your end to confirm whether the instrument has been cleared or not, they are not wiling to listen to my case & adamant that I need to pay the amount.

Now, your recovery department is calling me up & threatening me to, immediately or face the consequences, which I believe is against RBI guidelines.

I have attached a copy of my complaint to ICICI Bank in this regard. I sure you will agree that I am suffering all these for none of my fault.

You are requested to check at your end whether the instrument has been cleared or not. In case ICICI Bank’s claim is true, you are urged to clear my card account from all the dues & activate the same again.

In case the instrument is cleared, please let me know with documentary evidence, so that I ccan take the case up with ICICI bank & I will be glad to pay all the dues.

You are urged to look into the matter & do the needful.

Best regards,






Pradeep Kumar
Binary Semantics Limited
Plot No. 38, Electronic City,
Sec – 18, Gurgaon -122015
Mobile: +91-[protected]
Ref: HSBC/CC/070814-II 11th Dec 2007


Mr. R. Shankar Narayan
Nodal Officer
HSBC,
P.O. Box No: 5080
Chennai - 600 028

Dear Madam / Sir,

Refer to my letter Ref: HSBC/CC/070814-I dated 14th Aug 2007 to The Manager, Centralized complaint team, HSBC & email on the same day sent to [protected]@hsbc.co.in & [protected]@hsbc.co.in with the above mentioned letter as attachment; regarding the Cheque No. 258550 dated 28th Novemebr 2006, I availed through balance transfer offer.

Note that, I have not heard from you since then in this regard.

However as advised buy ICICI (recipient) Bank I asked for encashment certificate for the DD at the telebanking. I am told that there is no provision to issue such a document & I need to get an NOC from ICICI Bank.

Further every month interest is being added to my CC account & I am being pressurized to pay back an amount with interest, which I never utilized.

You are urged to look into the matter & get the same sorted out by issuing me the encashment certificate for the above captioned instrument; at the earliest.

A prompt action will be highly appreciated.


Best regards,





Pradeep Kumar
Binary Semantics
Plot 38, Sec 18
Electronic City, Gurgaon
Haryana – 122015
Mobile: +91-[protected]

Encl:

1. Email to [protected]@hsbc.co.in & [protected]@hsbc.co.in
2. Copy of letter Ref: HSBC/CC/070814-I dated 14th Aug 2007
3. Receipt of registered post
4. Email response dated September 7th, 2007 from ICICI bank
5. Letter from HSBC dated 8th March 2007
6. Current Invoice dated 16th November 2007 for CC [protected]
7. Payment Advice dated 28th November 2006

Ref: HSBC/CC/070814-III 15th Jan 2008


Mr. R. Shankar Narayan
Nodal Officer
HSBC,
P.O. Box No: 5080
Chennai - 600 028

Dear Madam / Sir,

Refer to my letter Ref: HSBC/CC/070814-I dated 14th Aug 2007 to The Manager, Centralized complaint team, HSBC & email on the same day sent to [protected]@hsbc.co.in & [protected]@hsbc.co.in with the above mentioned letter as attachment; regarding the Cheque No. 258550 dated 28th Novemebr 2006, I availed through balance transfer offer.

Note that, I have not heard from you since then in this regard.

However as advised buy ICICI (recipient) Bank I asked for encashment certificate for the DD at the telebanking. I am told that there is no provision to issue such a document & I need to get an NOC from ICICI Bank.

Further every month interest is being added to my CC account & I am being pressurized to pay back an amount with interest, which I never utilized.

You are urged to look into the matter & get the same sorted out by issuing me the encashment certificate for the above captioned instrument; at the earliest.

A prompt action will be highly appreciated.


Best regards,





Pradeep Kumar
Binary Semantics
Plot 38, Sec 18
Electronic City, Gurgaon
Haryana – 122015
Mobile: +91-[protected]

Encl:

1. Email to [protected]@hsbc.co.in & [protected]@hsbc.co.in
2. Copy of letter Ref: HSBC/CC/070814-I dated 14th Aug 2007
3. Receipt of registered post
4. Email response dated September 7th, 2007 from ICICI bank
5. Letter from HSBC dated 8th March 2007
6. Current Invoice dated 16th November 2007 for CC [protected]
7. Payment Advice dated 28th November 2006



Ref: HSBC/CC/070814-III 15th Jan 2008


Mr. R. Shankar Narayan
Nodal Officer
HSBC,
P.O. Box No: 5080
Chennai - 600 028

Dear Madam / Sir,

Refer to my letter Ref: HSBC/CC/070814-I dated 14th Aug 2007 to The Manager, Centralized complaint team, HSBC & email on the same day sent to [protected]@hsbc.co.in & [protected]@hsbc.co.in with the above mentioned letter as attachment; regarding the Cheque No. 258550 dated 28th Novemebr 2006, I availed through balance transfer offer.

Note that, I have not heard from you since then in this regard.

However as advised buy ICICI (recipient) Bank I asked for encashment certificate for the DD at the telebanking. I am told that there is no provision to issue such a document & I need to get an NOC from ICICI Bank.

Further every month interest is being added to my CC account & I am being pressurized to pay back an amount with interest, which I never utilized.

You are urged to look into the matter & get the same sorted out by issuing me the encashment certificate for the above captioned instrument; at the earliest.

A prompt action will be highly appreciated.


Best regards,





Pradeep Kumar
Binary Semantics
Plot 38, Sec 18
Electronic City, Gurgaon
Haryana – 122015
Mobile: +91-[protected]

Encl:

1. Email to [protected]@hsbc.co.in & [protected]@hsbc.co.in
2. Copy of letter Ref: HSBC/CC/070814-I dated 14th Aug 2007
3. Receipt of registered post
4. Email response dated September 7th, 2007 from ICICI bank
5. Letter from HSBC dated 8th March 2007
6. Current Invoice dated 16th November 2007 for CC [protected]
7. Payment Advice dated 28th November 2006