HSBC Credit Card — Unnecessarily charged for Expired credit card

Address:Bangalore, Karnataka

Respected Sir,

I was holding a HSBC credit card (4476-XXXX-XXXX-0318) 3 years back which got expired on March 2009. I haven’t used that credit card for the past 2 years.

But suddenly i started receiving Credit Card statements through post to my residential address and to my email ID after the credit card had expired.
I have been charged some annual processing fee and membership fee of Rs.5281 and my name was reported in CIBIL.
The customer care people never said anything about the annual fee when they issued the credit card.
Despite of making a payment of Rs.5500 and closing all the payment dues, HSBC is again charging me for legal fee of Rs.218 and repayment cash fee of Rs.110
In the Bank statement for the period 05 Jan 2010 to 04 Feb 2010 the outstanding balance amount was 5281.00
I made a payment of Rs.5500 and wanted to get rid of this issue.
In the Bank statement for the period 05 feb 2010 to 04 mar 2010 the outstanding balance amount was 0.00
I thought the issue is completely resolved though they had charge me a legal fee of Rs. 218.00.But,
In the Bank statement for the period 05 mar 2010 to 04 april 2010 the outstanding balance amount is 110.30.

I have unneccesarily made the payment for the expired card which i didnt do any purchasing.And now HSBC bank is again and again charging me for the closed credit card.

Current status of the credit card is closed.

I request you to consider my complaint against HSBC for the issue mentioned.

Thanks
Arthi. R
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

HSBC Bank — Credit Card annual charges on expired card

Complain Reference no [protected] on HSBC email

1. Credit card was issued to me with promise of 'free
for life' and that was perhaps the only buying criteria.
-----HSBC has never charged any annual charges in any year since it was
issued in 2007.

2. The card expired on Jan 2009, no written or telephonic confirmation was
taken from me for renewing the card and even it was renewed the same has
been never delivered to me. I also didn't ask for the same thinking that it
has already expired and hence would have been closed. Also I had no
requirement for it.
Now in Jan 2010, I get the bill with Rs.2000+ taxes for the card. You say
that you don't have any promotional scheme ..blah..blah. Boss, first of all
you(or your sales agents) have sold the card with 'free for life' and don't
charge any thing for 3 years. Then, you debit charges all of a sudden.

3. Why on earth would I pay for something which I don't have at all?

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Hongkong & Shanghai Banking Corporation [HSBC]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    62%
    Complaints
    1101
    Pending
    0
    Resolved
    681
    Hongkong & Shanghai Banking Corporation [HSBC] Phone
    +91 22 6680 0001
    +91 22 6666 8890
    +91 22 2263 6666
    Hongkong & Shanghai Banking Corporation [HSBC] Address
    52, 60, HSBC India Ltd Building, Mahatma Gandhi Road, Fort, Mumbai, Maharashtra, India - 400001
    View all Hongkong & Shanghai Banking Corporation [HSBC] contact information