HSBC Credit Card — Name to be removed from Cibil after getting no due certificate

Even after paying the FULL amount, i am struggling to get my name removed from cibil records. Although the amount i paid towards getting "No due certificate" was interest ONLY. I am myself following this case with HSBC collection, HSBC collection ageny and HSBC Nodal office But getting NOTHING out of it inspite of so many reminders and requests.
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My son had defaulted payment on his credit card since he has met with a serious road accident and is on bed for the last 2 months. On my knowing this matter, I called HSBC Bombay & spoke to Ms Neha Joshi
I requested her to send me three details such as Purchases, Payment made and Interest component.
The lady named above is EXTREAMLY rude, mannerless, & abusive. We had been requesting for a DRAFT of a NO Dues certificate before we made the payment.She insisted that we first make out the payment DD that too in a language which is far from polite. She has not only behaved badly with me,
she used the same skills on my secretary and assassinated her character too.Absolutely shameful from a person employed with a reputed organization as yours..

30 minutes ago, we have sent a mail to your Mr Santosh. Kangne Asst. Manager Debt management
again requesting for a draft of the No dues certificate.

We are shocked at the treatment meted out to people who want to pay you your dues.

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