[Resolved]  HSBC Credit Card — Fraud Settlement

Making date corrections to the above complaint...

I was holding HSBC credit card number ***************5198. A few months ago, HSBC closed my credit card account without any notification. After a few months of closure, i received a number of phone calls from HSBC to make a settlement by paying Rs. 3000 against the outstanding. I agreed to them and they sent an executive to handover the settlement letter to me and to collect the settlement amount on 30/12/2008. The settlement letter was issued saying your no dues statement will be issued once you have paid Rs. 3000 before 2nd Jan 2009. I paid the same amount on 30/12/2008 to the executive and got payment receipt by HSBC. I have the settlement letter and receipt with me. I received the last statement on Jan 2009 saying payment of Rs. 3000 but account not settled and it was showing a due amount. After jan 2009, i did not receive any statement from HSBC.
This month, when i visit the bank to get the no dues certification or 0 balance statement, they told me that there is no such settlement offered to me on the same date. I shown the settlement letter to them and they denied this sying its a false letter. They also told me that the agency which collected money has been closed now and HSBC is not responsible for the same. Now they are asking me to re-settle the account.
I am not going to pay anything because of your or your authrised agency's fault. I need the NOC or 0 balance statement else i may have to file a case in Consumer Court.

I too am facing the same problem can any one help me out of this,
i had a outstanding of 5000 and i payed 2400 through settlement and the settlement letter told it will cleared completely once i pay the settlement amount. but now i got a statement saying i have to pay the whole amount

HSBC Credit Card — Settlement Fraud

Hello,
Below is the case till date:

I took this personal card sometime in[protected] in Pune.
I left Pune in May 2005, moved to Bangalore. My mistake, I left it with some outstanding, which I don't remember. I tried to follow up following month to clear outstanding and close the card, I very well remember the call center executive said the card was closed. I now confirmed that the card was closed in May 2005.
Oct 21, 2009, I get a call from a woman claiming to be Inspector from Delhi who said there is a criminal case (CC No 1692/2007, Patiala lok adalat, New Delhi) against me and they have a non-bailable warrant and threatened me that I would be arrested in 2 hours time. On enquiry, she reluctantly gave me HSBC Lawyer's contact (Ms Raina in Mumbai).
When I contacted Lawyer and requested her to withdraw the case at any cost, she said total outstanding is Rs 65500, if I can pay 60% of the outstanding amount in cash (Rs.40,000) immediately at HSBC Bangalore office and give her receipt number, she will be able to get NOC from HSBC and withdraw the case and she did so (according to my knowledge). She also said she will send the NOC to me, which I have not received till date. Shortly after this, she has not been reachable on her phone. Now, the phone is switched off permanently.
All this happened in 4 hours of time, I really went through a mental turmoil and everything seemed to be over once I paid the amount.
When I enquired about the case through a lawyer in Patiala court in Delhi, The case is no given by the Lawyer does not have any relevance to me.
HSBC lawyer claimed that all the case notifications were sent to my Pune office address which I did not receive (I had someone check the mails for me)
I have called HSBC call center number of times for hours, they did not cooperate to give me statements of 2005.
HSBC Card No: [protected]

HSBC Lawyer: MS. Raina, Mumbai. Ph: [protected]
Police Officer: MS Rathod, New Delhi Ph: [protected]

Both of these numbers are permanently switched off now.
Now if I raise this issue with HSBC recovery department, they are saying they are unable to issue NOC as there is still outstanding amount on this card.

I am really frustrated and harassed by HSBC. please find me a resolution for this. thanks.

I was authorised to discuss Ms. Langhorne Hsbc credit card bill, on 2/1/10am, with one of your representative regards the dishonest act on her bill from domino pizza of $220.While discussing the bill I explaining to her that we acknowledge the January payment of $28.But the bill is incorrect and needs to be corrected showing the amount of $220 subtracted, and to send us the corrected bill inorder for us to pay our monthly payment.
But instead of that the service agent was very rude by telling us we still have to pay the late assessment charges and we told her no we requested long in advance before the january due bill date is expired to let us have the corrected bill so that we can pay the current charges for January. This did not happy we received a bill on Saturday 1/29/10, showing us the $220 and pass due amount and the assessment of $39.Your agent was very very nasty and hang up the phone in my face.we are now disputing the$220/$39.00. because the agent action I am going to national TV with this bill about Hsbc ways of conduting business with not properly trained people. also we need this Transaction summery to be corrected. we have made arrangements to pay the $28. that is due for January between 2/1/10 to 2/2/10.
Thanks
Ms.P.Langhorne.
[protected].

you all r true because I also suffering from this