[Resolved] HSBC Credit Card — Harrasement from call center

Hongkong & Shanghai Banking Corporation [HSBC]

[Resolved] HSBC Credit Card — Harrasement from call center

P Priti Murthy from Gurgaon, Haryana

This is regarding my credit card (VISA) that I have been using for 10years. I had made a online payment to them using my husband's HSBC bank account. However past 4 days their call centre has been giving me missed calls continuously and harrasing me during working hours also. Further their helpline customer service were also of no use. 2 people Jisha & Pradeep John - didnt help, where rude. I had requested for the customer service heads email id and phone number - however they gave me the email id of nodalofficer and not the person's individual id. Am not sure how to deal with this situation. Do suggest Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

MR Ganesh

from Bengaluru, Karnataka

HSBC Credit Card — Harrasement calls

Hello,

I had taken HSBC card in 2004 while working in different company.The sales agents sold the card thru company saying there is no annual fee but year later I was charged Rs 2000 for annual fee. I refused to pay stating there was no such conditions and it was sold under wrong pretetion. Subsequesntly I canceled teh card cut in two peices and with letter I had sent back to them and dropped a mail as well.
Since then it became issue that annual fee has been growing every month with penalty.Incidently I do not get any communication or statements but I get once in a year call by the agent stating your due is Rs 35, 000 plus.This was off for few years and recently I stated getting calls to my mobile and family people that if you do not pay we will come to house to collect.We will file legal case etc

I am getting mental harrasement in this ression period.Loosing job and this guys call me /wife/family

Can you help me solev this matter legaly I want to fight with them and police complint as well

Pls help any support

S.P.Hazra

from Mumbai, Maharashtra

On 5th November, 2009, I got a message in my mobile no. [protected] from VM-HSBC that statement of one credit card ending with 5331 has been despatched and there is a payment of Rs.88975 is due on this card. I do not know what is this card . I have never used any HSBC credit card and never received any statement. Please clarify.