[Resolved] HSBC Credit Card — Irregularities in the Credit Card Statement

Hongkong & Shanghai Banking Corporation [HSBC]

[Resolved] HSBC Credit Card — Irregularities in the Credit Card Statement

R R krishnamurthy from Mumbai, Maharashtra

Sir, I have been getting myself and my family covered by the TATA AIG for the last several years. As the TATA AIG has some arrangements with HSBC Credit Card, all my payments were done through the HSBC. I have on 22nd December 2008 covered myself and my family under the "Healthcare Policy" of TATA AIG for a yearly preimum of Rs.8,890/-. This amount was debited to my credit card account with HSBC on 22nd December 2008 and on 29th December 2008 this policy was cancelled. TATA AIG refunded the entire amount of Rs,.8,890/- and this was credited to my credit card account on 1st January 2009. Therefore there is no due payable by me for the above policy. However on 21st January 2009, HSBC claimed an amount of Rs,740.75 towards the 1st instalment of 12 instalments as EMI for the above. As I was not getting the credit card statements regularly I thought the policy was not cancelled and I continued to pay the EMI till September 2009. Incidentally when I was talking to the officer of TATA AIG on some new prodcuts I was shocked to understand that the "Health Care Policy" was cancelled within seven days and credit in this regards was given to the HSBC. After that I started sending mails to the Nodal Officer, HSBC credit card division from September 2009 onwards. So far I have sent more than twenty mails and requested them to refund the EMIs collected from me since January 2009. HSBC agreed to the mistake committed by them but informed that they cannot refund the EMI as per their policy. Anyway I am fighting for the justice. In the meantime I was shocked see the Credit Card statments wherein they have reversed all the latefee charges on one hand and added as payable. It is difficult to understand their statements. I want to inform all the people who uses the HSBC Credit Card that please check all your entries and verify the fact. Do not totally trust the Bank as I have been doing for so many years. This is a great lesson I have learned. I am also getting forty to fifty call from 9.00 am onwards from the call centre with lot of threatenings. Please AWAKE, DO NOT FALL ON THE TRAPS OF THESE BANKS. Krishnamurthy 04.11.09 Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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R krishnamurthy

from Mumbai, Maharashtra

Credit Card of HSBC — Irregularities in my credit card

Respected Sir,
TATA AIG on 22nd December 2008 gave an "Health Care Policy" for myself and my family members at an annual premium of Rs.8,890/- This was debited to my HSBC Credit card number xxxx xxxx xxxx 1731 on the same day. On 28th December 2008, the company cancelled the above policy and returned back the amount to my credit card which was credited to my account on 1st January 2009. However despite receiving the full credit, the bank started charging me the EMI of Rs.740.75 every month from January 2009 showing in the statment that 1st installment of TATA AIG preimum which I have been paying till September 2009 without knowing the fact that the policy was cancelled and the full amount was credited to my account. The bank was not sending the statments till March 2009 regularly and as requested by me only from April 2009 onwards I started getting the statment through my email. I came to know from the TATA AIG about the cancellation of the policy and immediately informed the nodal officers of HSBC on 25th September 2009 and requested them to look into the matter and reverse all the EMIs collected from me for about ten months.

HSBC informed that they came to know the fact only in September 2009 and therefore they are not in a position to refund the fradulently collected the EMIs from me. I have been requesting them to give the details of the higher authorities, they refuse and give no contact numbers. In the mean time without any intitmation, they have suspended my card though the next due for the bill payment is only on 12th November 2009.

I request the authorities to look into my statements and offer a justice as the previous record with the banks shows how sincerely I have been paying my dues on date till September 2009. Every day I am receiving twenty to thirty calls threatening me that if I do not pay the bill they can go to any extent.

I am sure this will reach the right person of HSBC who can atleast go through all the mails with the Nodal Officers and examine the fact and give me the justice.