HSBC Credit Card — Credit Card Charges

Dear Sir/Madam,

I had recieved HSBC credit card in 2006 and I ws told this card was free for lifetime.I had not used this credit card and I had not recieved any statements as well. this card expired in 2008 I was issued anew card by HSBC. I had not recived any call from HSBC prior to issuing this new card. I hve not used this new card till date, suddenly I got sms fronm HSNC stating that I have to pay Rs.1410/- I called up HSBC call centre they were not able to explian what the charges are for I was told they would call back but hey never bothered to call back . I called up again and this time was given another number to call on, which I kept tyring but was unable to reach anyone. I kept getting sms and call form recovery and each time I just pleaded to tell me why they are charging me this amount, but still no one bothered to tell me.

I have not recieeved a single statement to date as to why I have been charge this amount.

I recieved sms in September stating that I have to pay Rs9108.97/- the recovery agent was very rude, they dont even have the basic courtesy of speaking to the customers.

I do not want to pay any charges as I had not asked for this new card.

Kindly let me know how thsi can be dealt with.

Thanks & Regards,
Renita

Renita,

The same problem I'm facing. Even i paid some amount to the recovery agent. They gave me receipt and told they will send settlement letter. No letter they sent. I'm again asked to pay for the same.

Regards,
Somebody

Dear Sir,
I was issued a credit card by HSBC in the year 2006. The HSBC executive was not confirmed me about the actual interest rate. I was not received the statement regularly. Even I have paid the amount regularly (as the statement received). But I found that the payable amount was increasing every month while I was not purchasing anything. One serious problem is that the opening balance in the statement was very much higher than the previous month's closing balance. How is it possible? When I call to customer care they behaved very badly. They register my problem six times But I was not received any solution from their side. Nobody is taking the responsibility for the fake statement. They are mentally torturing me very much. Now I want to close my account with full and final payment than I called to customer care. They said, my case is transferred to the recovery department. They provide me some contact numbers of recovery department in Noida. When I am trying to contact them nobody is picking up the phone.
I am requesting to Honorable Resreve Bank Of India to take any hard action against such type of Fraud Banks which are harassing the people of India.

I am havin HSBC Credit card from 2008. At the time of taking the card, their representative told me that it is a lifetime free card and there is no annual fees. But one of my friend recently tole me to confirm about my card and for that I have contacted with the Customercare. The have replied me and told me that there is a annual charge. My question is that how to take a legal action against this cheating of hsbc? I want to cancel my card immidiately. Please help.