Hongkong & Shanghai Banking Corporation [HSBC]

[Resolved] HSBC Credit Card — Harras Language From Collection Agency Agent

Yatendra Kumar

from Mumbai, Maharashtra

Address:

Central Delhi, Delhi

Hi,

I am having HSBC Gold credit card. since last 4-5 days, I am getting calls from some collection agency of HSBC from Gurgaon location from the no.[protected] regarding my outstanding payment. Every time, I am giving them information about payment that payment would make before 26th-June-10 to all different guy on phone. even after that they just keep calling me atleast 10 times everyday. Once I have given the information or commitment, they should not call me everyday so many times. My HSBC payment due date is 26-June-10. Today, It is happened that one male guy called me up from same agency and I told him that I already given time line for payment made then why you guys calling me atleast 10 times in a day everyday. Then, that guy started speaking in so unprofessional language and harsh language, that I hardly beard it. I warn him as well not to speak in such language but he doesn't stop speaking. I contacted HSBC Customer Care, so they given me some head office contact no. of collection Agencies for such complaints. I contacted there then that lady asked me to contact Customer Care to register complaint for such case. I asked that guy's name while he was speaking in harsh language, he disconnected the call without telling me his full name and agency name.

Finally HSBC customer care not registering the complaint against this and the Office of Collection agencies might not take any action.

Request you, please arrange to initiate some action against these guys.

Thanks,

Yatendra Kumar
Mob-[protected]
DOB- 01-Sep-80
Credit Card no. [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

chandrani

from Pune, Maharashtra

HSBCcredit card — unruly behaviour of agent Kiran

This agent from HSBC credit card section is truly unruly, Doesnot know how to communicate with customers even for money reasons.
She has been harassing me since morning with number of phone calls and also used unofficial words.

I strongly complain for this kind of behaviour and she should be questioned thoroughly for this kind of behavior.

Michael Mason-Mahon

Please allow me to introduce myself my name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. I am based in London yet I am a very regular visitor to India.

At HSBC Annual General Meeting of Shareholders 2010 I did address my concerns with the Board of Directors concerning what HSBC India has been doing and is doing in India to our customers.

I may be able to help you. I can assure you that I will do all that I can to help you. I have been very successful in the people that I have taken up their cases with HSBC. Now they will not let me help anymore Indian's. You may wonder why, ask the Chairman of HSBC Plc Mr Flint why.

Please go to this site. This is an interview that I did concerning HSBC.

http://www.youtube.com/watch?v=cB3vbb9Tx7E

If customers UNITE in India and decide to leave HSBC India in support of their fellow Indian's, who are making complaints about HSBC India then this may make HSBC Plc take action.
They talk about their Global Footprint and their Integrity. Please look at the following sites and see what the Indian people are saying about HSBC behaviour towards them.

https://www.consumercomplaints.in/?search=hsbc%20credit%20card&;page=2

http://articles.timesofindia.indiatimes.com/[protected]/hyderabad/28107457_1_credit-cards-hdfc-bank-hsbc-bank

https://www.consumercomplaints.in/?search=hsbc+bank

http://www.hsbc.com/1/PA_1_1_S5/content/assets/news/hsbc_11142002.pdf

Offers exciting opportunities to extend Household’s business model into countries and
territories currently served by HSBC.
Now ask yourself is this the Bank for you in India.

HELP STOP ABUSE OF CUSTOMER’S in India

So if you would like to contact me and send me your phone number I will call you personally.

Kind regards
Michael

Mobile: 0044 [protected]
E-mail: [protected]@aol.com