[Resolved]  HSBC Gold Card — STATUS OF CREDIT CARDS

HSBC GOLD CARD — NON RECEIPT OF CREDIT CARD STATEMENT

Dear Sir,

This is with reference to my HSBC GOLD Credit Card No. [protected], that I have not received my Credit Card Statements for April & May 2009, so also the e-mail & sms.

That I am an old customer now and there is no change in my address, either postal or e-mail.

On 27th April & 27th May 2009 I got calls (from[protected] requesting to deposit a minimum amount of Rs. 172/-, which I did the next day. On both the occasions, I informed the person calling me that I have not been receiving the Statements, hence could not make the payment. Where upon I was suggested to make a payment of Rs. 172/- immediately to save my account getting lapsed and was assured that the Statement would be sent on me shortly. So far I have not received any statement.

Now, my problem is that for no fault of mine I shall be required to pay interest @ 37.2% pa on an amount which I could have paid easily. I have been regular in payments in the past. I wonder as to why an e-mail or an alert message was not sent on 27th April & 27th May 2009 or earlier, intimating the Statement details or the payment outstanding. In stead I was requested to pay Rs. 172/- only. It appears as if I got trapped in a calculated manner to pay interest and other penal charges.

Please send me the credit card statements for April & May immediately and resume sending the statement, e-mail and sms in future. I undertake to clear the total outstanding balance immediately and request you not to charge any interest etc.

Thanks!

Sanjiv V. Ubgade.