HSBC Limited — Credit card points cheated

HSBC Limited — Issued unwanted policy and fraud in settlement

Dear Sir,

This is with regards to my Credit Card No. [protected]. It was issued to me on June 09, 2008. After receiving the credit card your executive has ask me to purchase a Mediclaim policy of Tata AIG Life which I refused to purchase because I have many policies with me. Even they have sent me policy without any written / verbal request for the policy.

When I came to know about that I ask them to close the matter, instead of cancelling the policy they forced me to make payment for the same which I have not used. They regularly started sending me payment statement and they continued to charge late fees in every statement.

After many complaints and calls to Customer care your executive told me that they will charge an amount of Rs. 100/- and they will close my account and matter and I will not get any call / statement from HSBC.

On[protected] your executive Mr. Pradeep Kumar came to me & they have charge me Rs. 100/- against your ‘Customer Care Receipt No. CPD3’ from the firm Info vision slip no. AA 0009941 another no. which is on slip was 0497050.

I was relaxed that all the settlement has been done at your end but it was another fraud with me from your bank. After some time when I have applied for a loan, I found my name in CIVIL. My loan application was got rejected. Now my case was coming to recovery department. I have starting receiving calls from the recovery dept to pay them Rs. 1000/- and they will close the matter and provide me the NOC.

As the card is not swapped by me for a single time and I have not even applied for the mediclaim policy why my name is in CIVIL. It is creating lot of problem with me. I am using other Credit Cards from last 4-5 years and not facing any problem as I deal with your bank.

You are requested to close the matter and issue me NOC at the earliest.

I will be highly thankful to you.

With warm regards,
Ankur Sharma
Mobile : [protected]