Hongkong & Shanghai Banking Corporation [HSBC]

[Resolved] HSBC — misplace of cheque

sabhajit

Address:

Thane, Maharashtra

Due to the wrongful dishonour /misplace of the demand draft /cheque
as i am very far off place from his home and it resulted in loss,
mental agony and hardship to him. The primary duty of a Bank is to
safeguard and protect the interest of their customer.

Banks must be ever vigilant and solicitious about the interests of
their customers departure from such standard can cause inconvenience
not only to stray individuals but widespread economic disaster. In
view of the above it was held that where the bank caused unexplained
delay in the mail transfer of money it amounts to deficiency in
service for which bank is bound to compensate

I also wish to bring to your notice that you are making contradictory
communication that you have not received cheque no 899103 deposite
my account and other mail saying that cheque is received and then
lost by bank .

The bank is deficient in providing service in not telling the truth
and not forwarding copies of the lost letter to me to enable to ask
employer to issue a new cheque .

The records showed that the bank made mistakes, on more than one
occasion, in crediting cheque of my wages and making
contradictory communication that they have not received cheque,
hence the bank was held liable for deficiency of service so, affected
the confidence in the banking system

bank is liable for deficiency in service for inordinate delays in
providing banking services and the customer of the bank is entitled to
claim compensation for the loss and the injury suffered by him due to
the inordinate delay in the payment of the amount of wages

Hence the bank has clearly shown utter negligence in clearing my
wages cheque a huge amount of Rs.358,000/- to my account and thus
caused loss finacial losses to me . There is clearly lack of good
faith on the part of bank. When cheques was diposited to the bank
for collection were lost due to negligence of the employees of the
bank and as an account holder i cannot be made to suffer. and a
person holding a savings bank a/c with a bank would fall within the
definition of consumer under the Consumer Protection Act and , In the
circumstances, i am entitled to claim the loss and the bank is liable
to pay interest till the time my wages diposited to my account
(aproximately one month delay due to misplace of the cheque ) , i am
entitled to get interest at prevailing rate of from date of deposit
of cheque till receipt of the amount, and also the bank to fix
responsibility of its own employee(s

sabhajit yadav

********************************************************************************...⇄
Dear Mr.Yadav,

Your HSBC Account Number: 005- xxx xxx -006
Reference Number: [protected]

We refer to your secured message of 23 July 2010 received through
[protected]@hsbc, regarding cheque deposit.

We inform you that as per the revert from the relevant department the
cheque has been lost and the lost letter has been sent to your mailing
address for the cheque 899103 and you will receive the same within
fifteen working days.We request you to follow instructions as mentioned
in the letter.

A complete list of our Phone Banking numbers is available at
http://www.hsbc.co.in/in/personal/phone.htm

Yours sincerely,

Hemapriya N
Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited

You can avail the nomination facility on all your HSBC bank accounts.
For details, please visit www.hsbc.co.in/accounts or your nearest HSBC
branch.

================
Dear Mr. Yadav,

Reference Number : [protected]

We refer to your email dated 21 July 2010 received through
[protected]@hsbc.co.in regarding concerns on your HSBC Personal Banking
Account.

We inform that we have not received the cheque at the clearing team. We
trust that our official have contacted you and have have requested to
place a stop payment on the cheque and to deposit a fresh cheque.

We confirm that the cheque 899168 of INR 358,000.00 has been credited to
your account on 20 July 2010.

For an online demo on Internet Banking and more information on our wide
range of products and services please visit our web-site www.hsbc.co.in

Yours sincerely,

Diya Anna Koshi
Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited

You can avail the nomination facility on all your HSBC bank accounts.
For details, please visit www.hsbc.co.in/accounts or your nearest HSBC
branch.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

priya ranjan

from Delhi, Delhi

HSBC Credit Card — wrongful account statement

i would like to ask you that generally credt card is issued from mumbai but holder is from delhi then where to file the complaints to consumer court as there is disclaimer that all juridication at mumbai only kindly guide me

G Sarwar

from Gurgaon, Haryana

I am from chandigarh. Contacted many times at [protected] but every time answaer is sorry.

No card is with me but i am getting fake statement/bill. Unwanted calls came to me and the hsbc concerned realise that wrongly it has done. Next time and never u will recieve any statement. But still it is coming.

Pl verify the detail and ignore. I am not hsbc member.

Ghulam Sarwar
Chandigarh

Saurabh Singh

from New Delhi, Delhi

HSBC — Deficiency in Services, Wrongful Malpractices

RE: Your HSBC credit card ***5902 (KMM3422865I123L0KM)‏
From: Saurabh Singh ([protected]@hotmail.com)
Sent: 01 April 2009 10:21AM
To: [protected]@hsbc.co.in

Dear Ms. Georgina Sum,

Kindly peruse all my previous mails on the subject (appended below this mail for your ready reference), in the past.

The problem started in Dec '08 and not in Jan '09. I did not receive my monthly statements starting then. I have cleared all my dues pertaining to any transactions that have been made until then.

However, I refuse to pay any Late Payment Fee and Finance Charges on account of wrong debiting of my account by HSBC.

Kindly go through my past mails appended below and you would know the contextt of the problem. Also, I would request if only one person was examining the problem as there is a different person each time replying to the mails resulting in prcious time and effort being wasted in making him/ her understand the problem all over again.

I am not asking for any favours, I have cleared all my dues pertaining to any transactions made by me. Even now, I am told that the Due Date for Payment of INR. 613.84/- is 03 Apr '09.

If you are not willing to understand and resolve the genuine complaint of a loyal customer, Please Freeze the Account pending the resolution of this problem as I am not willing to pay for unwarranted charges on account of deficiencies on the part of HSBC.

It's not the question of INR. 613.84/- only. It's the question of the bank accepting it's mistake, rectifying it and and taking adequate steps so that such a situation does not re- occur.

Therefore, pending the resolution of this complaint I request you to "BLOCK" my card immediately so that no further charges (Late Payment Fee, Finance Charges) are levied on the card on 03 Apr '09, again as that would mean an unending agony for me.

To put you in perspective, the outstanding amount due against my card as of today stands at INR. 1555.18/- which is entirely on account of Late Payment Fee and Finance Charges levied since Dec '08. In the last mail from HSBC written by Mr. Makhija yesterday, he informed me about reversal of charges amounting to INR. 941.34/- only.

My contention is that the problem started in Dec '08 and not in Jan '09. Inspite of not having received any statement I paid an amount of INR. 1506/- via cheque and since then have not used the Card even once.

Clearly, my intention has not been of misusing the card by not paying for it later nor have I refused to pay for any legitimate purchases that I have made. Infact, I have cleared all dues against purchases made by me (INR. 1506/-). However, I am outrightly against being held to ransom and arm- twisting by repeatedly being levied unwarranted charges due to non- resolution of the problem in a time- bound professional manner.

Madam, I am not seeking charity. All I ask of you is to examine the case in detail and then resolve the issue. Pending that, kindly "Freeze" my account and "BLOCK" my card so that you do not go about levying anymore Late Payment Charges, Finance Charges against my name as I am not going to pay such unwarranted charges that occured in the first place due to HSBC.

In the event of you not being able to resolve this issue, kindly let me know the way to escalate the issue further as I need to resolve this issue, once and for all.

From

The Desk of...Saurabh Singh

Mob No.- [protected]

Complaint- Credit Card No.- [protected]‏
From: Saurabh Singh ([protected]@hotmail.com)
Sent: 24 March 2009 12:10PM
To: [protected]@hsbc.co.in

Dear Sir,

I have been using a HSBC Gold Credit Card No.- [protected] of your bank. I did not receive my Credit Card statement for the month of Dec '08, Jan '09 and Feb '09.

I had called up your Call Centre and asked for the dues against my card and was surprised to be told that their were late charges levied against my card. I stated the same problem to them and was advised to make the payment for all the purchases that had been done by me.

I accordingly made a payment of INR. 1506/- vide Axis Bank cheque no.- 329994 dated- 19th Jan '09. Now, I have again been levied late charges/ finance charges and other misc. charges.

I have been a loyal and sincere user of my credit card throughout. I have tried to put across my problem many times to your Call Cantre executives but have not got a resolution to my problem.

May I therefore request you not to debit my card for any extra charges as I have not even used my credit card since Jan '09 for the fear of being charged extra.

I wish to reitrate that I have cleared all dues on account of any purchases that I have made using the card and that I do not owe anything to the bank on account of any purchases. May I therefore please request you to clear my name from the list of debtors.

Please acknowledge.

A Harassed Customer,

Saurabh Singh

Mobile No- [protected]

Complaint- Credit Card No.- [protected]‏
From: Saurabh Singh ([protected]@hotmail.com)
Sent: 30 March 2009 16:21PM
To: [protected]@hsbc.co.in

Dear Sir,

Please refer to my mail (appended below) dated 24 Mar 2009 with regards to my HSBC Credit Card No.- [protected].

I am yet to receive an acknowledgement of the same.

Kindly arrange for the early resolution of my complaint.

Thanks

Best Regards

Saurabh Singh

Mobile No- [protected]

Re: Your HSBC Credit Card*****5902 (KMM3411015I123L0KM)‏
From: Saurabh Singh ([protected]@hotmail.com)
Sent: 31 March 2009 10:07AM
To: [protected]@hsbc.co.in

Dear Ms. Mukherjee,

I am surprised on receiving your mail. Instead of going into the details of the points mentioned in my mail, you have sent a "One Size Fits All" mail asking me to pay INR 1555.18.

Madam, I have no objection to paying money on any legitimate purchases that I have made. However, in this case INR. 1555.18 is towards Finance and Late Payment Charges that you have levied on me inspite of the mishandling of my account.

Even now, you have chosen to reply after my reminder mail yesterday.

What kind of a customer service do you provide your clients? I have repeatedly called up your Customer Care executives regarding the resolution of my query, but to no avail.

I have written twice to you and elicited a response only today after reminders.

You have chosen not to resolve my complaint and are instead asking me to pay INR. 1555.18 (for which i have not made any purchases) by 03 Apr.

Today is 01 Apr '09, if you want to go ahead and levy any further charges against me for non- payment of this amount (INR. 1555.18), please feel free to do so. I refuse to be wrongly levied unwarranted charges on account of deficiency in services and then be arm- twisted into paying up.

I have been a diligent customer of your bank and have strived to remain as patient as possible in the given circumstances. However, if this is the way you treat your customers, please "BLOCK" my card forthwith and close my account. I do not wish to bank with HSBC any longer.

As far as paying INR. 1555.18/- is concerned, I will be approaching the Banking Ombudsman for the resolution of my problem. Pending that, please freeze the account, immediately so HSBC does not go about claiming an amount even more than the present one.

Please acknowledge.

Best Regards

Saurabh Singh

Mobile No- [protected]

Dear Ms. Nair,

I had made only a part payment of INR. 1506/- as I was advised by your Call Centre executives to do so. I have repeatedly got in touch with your Call Centre executives and told them of non- receipt of the Bill and was accordingly advised by them that I should make the payment for the purchases made with the card only and any charges wrongly debited to my card would be reversed after that.

Now, why are you not understanding the root cause of the problem.

Please peruse my earlier mails on the subject and "BLOCK" my card forthwith. I do not wish to continue with such high handed behaviour on HSBC's part.

Pending a resolution of the complaint, kindly freeze the account at INR. 1546.94 only as I will not be making any payment on 03 Apr '09 till such time I have been given a redressal of my problem by the Banking Ombudsman, on the issue.

However, I would like to bring to your notice a discrepancy in the amount mentioned by you since you have mentioned an amount of INR 1546.95 while the previous mail from your office by Ms. Debika Mukherjee had given a figure of INR. 1555.18.

Thus there is a discrepancy even on this amount at your end.

Please do not have a " One Size Fits All" approach. Kindly understand the genuine problem of a customer and strive to atleast solve it.

Kindly acknowledge the freezing of the account immediately so you do not go about levying any further unwarranted charges on my account.

Also let me know the method of escalating the issue to the next higher level, so I could get a redressal of my problem, at the earliest.

Regards

Saurabh Singh

Mobile No- [protected]

RE: Your HSBC Credit Card: 5902 (KMM3421379I123L0KM)‏
From: Saurabh Singh ([protected]@hotmail.com)
Sent: 31 March 2009 15:12PM
To: [protected]@hsbc.co.in

Dear Mr. Makhija,

The amount outstanding against my credit card as quoted by Ms. Debika Mukherjee of your office is INR. 1555.18/-.

Prior to this, I was informed in January by your customer care executives on the phone that purchases made by me were INR 1506/- which was duly cleared by me in January itself via cheque.

Since then, I have neither made any purchases nor used the Credit Card. Now as per your u/m mail, you have reversed late payment fees and finance charges amounting to a total of INR. 941.34/- while the total late payment and finance charges levied on my card were INR 1555.18/- as per Ms. Debika Mukherjee's mail.

Thus, there is still a discrepancy of INR. 613.84/- which needs to be sorted out. I would once again request you to clear the discrepancy at the earliest as I do not wish to see any debit against my name when I have actually not incurred a single penny of expenditure on my card.

I have been very careful in paying all my dues as per the payment schedule and all the confusion and inconvenience has been caused due to non- delivery of the expenditure statement to me in time.

Since that time, I have been following- up with your Customer Care executives regularly but the issue has not been resolved. The immediate fallout of non- resolution of such complaints in a speedy time bound manner means that the customer is harrassed whereas HSBC keeps on levying various types of Late- Payment and Finance charges.

Now, may I therefore request you to kindly reconcile the account at your end so that the discrepancy (INR. 613.84/-) is sorted out at the earliest and there is no debit amount against my name. Also, I would request you to ensure that no further charges are levied against my name on 03 Apr '09 on account of non- payment of these charges.

Please acknowledge.

From

The Desk of...Saurabh Singh

Mob No.- [protected]