[Resolved]  HSBC - Ploc Account — Recovery letter without any default

I am having a PLOC account with your HSBC bank, this account have been started 2 to 3 years back and till date in my account there is NO default happened.

I had received a letter from your end 2 to 3 months back stating that "You had failed and neglected to respond to all our previous remands related to payment of your overdue account" If I had not made any default in my account how this can happen and it have been written in the letter that this information will be updated in CIBIL. Then I called the number given in the letter and asked your people about this, they told me that this letter have been send to you by mistake, you can ignore the same.

Yesterday also I received one similar letter from your end dated 26/09/2009, when I checked with your team member (complaint no. [protected]) regarding the letter it have been told to me that "It might have happened by mistake" How a mistake can happen twice and it is a system generated letter also. How you can send such type of letters to the customers if there is no default in his account and stating that your details will be updated in CIBIL, if I don't have such track record.